CHARLOTTE EVANS
Chicago,IL
Summary
Experienced with engaging diverse audiences to create meaningful brand connections. Utilizes strategic marketing techniques to enhance brand presence and consumer loyalty. Knowledge of leveraging communication and promotional skills to support successful brand campaigns.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
HYF Enterprises
07.2023 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
Brand Ambassador
Bella Grace Marketing
01.2022 - Current
- Contribute to high volume sales through customer engagement and professionalism.
- Cultivated brand awareness through targeted outreach and community engagement initiatives.
- Developed and executed promotional strategies to enhance product visibility and customer interaction.
Member Care Representative
Alliant Credit Union
09.2014 - 06.2017
- Built rapport with members through active listening, understanding concerns and needs before offering tailored solutions.
- Assisted members with account management and service enhancements to improve satisfaction
- Collaborated with cross-functional teams to streamline member care processes and reduce response time
- Trained new team members in policies, procedures and customer service best practices
Education
Master of Business Administration - Marketing
Dominican University
Bachelor of Sales and Marketing - Sales And Marketing
Tuskegee University
Skills
- Organization
- Reliability
- Teamwork
- Time Management
- Effective Communication
- Customer service
- Customer engagement
LANGUAGES
English (Fluent)
Spanish (Basic)
Timeline
Brand Ambassador
HYF Enterprises
07.2023 - Current
Brand Ambassador
Bella Grace Marketing
01.2022 - Current
Member Care Representative
Alliant Credit Union
09.2014 - 06.2017
Master of Business Administration - Marketing
Dominican University
Bachelor of Sales and Marketing - Sales And Marketing
Tuskegee University