Charlotte Gaines
Huntsville
Summary
Results-oriented Sales Manager skilled in team leadership and performance management. Track record of enhancing customer experiences and driving sales success through effective coaching and accountability.
Overview
9
9
years of professional experience
Work History
Sales Manager
Ulta Beauty
Huntsville
07.2023 - 01.2026
- Managed sales floor operations, overseeing Beauty Advisors, Prestige Beauty Advisors, Lead Cashiers, and collaborating with brand sales representatives.
- Managed associates to enhance the Ulta experience by addressing customer needs.
- Hosted events for brands and supported their representatives/Ulta associates to sell during their events by building baskets
- Facilitated the hiring process to build a strong sales floor team.
- Held team accountable for self-set metrics to achieve credit and loyalty goals.
Front End Lead
Dick's Sporting Goods
Huntsville
04.2021 - 01.2023
- Held associates accountable for register metrics to ensure goal attainment
- Demonstrated commitment to metrics achievement while assisting customers at the front end
- Ensured front end was clean, fully stocked, and accurately priced
- Key holder duties opening and closing the store
Price and Signage Lead
Dick's Sporting Goods
Huntsville
01.2019 - 04.2021
- Ensured accurate pricing and signage for all items in store, enhancing customer experience and compliance.
- Completed weekly markdowns and clearance markdowns
- Made sure weekly ad set was correctly displayed
- Coordinated placement of display signage and graphics throughout store, contributing to visual merchandising standards.
- Oversaw store opening and closing activities, maintaining procedural compliance and operational readiness.
- Handled register deposits and accountable for safe accuracy
Crew Trainer
U.S. Space and Rocket Center
Huntsville
01.2017 - 10.2017
- Led weeklong training for Space Camp middle school trainees, coordinating wake-up routines, meals, medications, and training sessions
- Guided trainees in executing mission activities, ensuring engagement and learning
- Gained in-depth knowledge on all of the space programs in order to give lessons on each throughout the week
- Managed trainee attendance for week-long, weekend, and day trainings at Space Camp
Education
Bachelor of Arts - Journalism
Auburn University
Auburn, Ala.05-2011
High School Diploma -
Bob Jones High School
Madison, Ala.06-2007
Skills
- Sales strategies
- Customer relationship management
- Team leadership
- Performance management
- Training and development
- Effective communication
- Verbal and written communication
- Problem solving
- Conflict resolution
- Relationship building
- Event coordination
- Visual merchandising
- Social media savvy
References
References available upon request.
Timeline
Sales Manager
Ulta Beauty
07.2023 - 01.2026
Front End Lead
Dick's Sporting Goods
04.2021 - 01.2023
Price and Signage Lead
Dick's Sporting Goods
01.2019 - 04.2021
Crew Trainer
U.S. Space and Rocket Center
01.2017 - 10.2017
Bachelor of Arts - Journalism
Auburn University
High School Diploma -
Bob Jones High School