Shara Rich

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Attended industry events and conventions to expain sales opportunities.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
• Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
• Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations.
• Maintain multiple locations as a whole. Managed up to 5 store locations. As well as Kept staffed covered and selling. Resolving issues, providing training & sells skills to my sells associates. Building business with growth and success.

Reference info: By Calling or Text appropriate.

Contact: Johanna Hamilton (270)407-1609 DM

Premium Retail Services

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.

• Assembled signs and cones to direct traffic through construction sites.
• Routed traffic around construction sites for worker and driver safety.
• Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
• Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
• Updated signage with correct speeds and delay warnings based on daily conditions.
• Worked with foreman to create effective temporary traffic control schemes.
• Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.

• Calmly managed clearing of path during passage of emergency vehicles.m
• Provided essential instructions to foremen, crew chiefs and other flaggers.
• Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
• Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
• Participated in ongoing training programs related to traffic control procedures, road safety regulations, and first aid techniques.
• Contributed to an accident-free work zone by maintaining a strong focus on safety precautions and proactively addressing potential hazards.

• Mentored junior team members for professional development, enhancing overall skill set within the group.
• Built strong relationships with vendors; negotiated contract terms that yielded cost savings without compromising product quality or delivery timelines.
• Drove employee engagement and retention by recognizing individual achievements, fostering a supportive work culture, and providing opportunities for growth.
• Oversaw inventory management activities such as tracking raw materials usage and coordinating replenishment orders to avoid stockouts.
• Developed and executed production schedules, meeting customer requirements while optimizing resource utilization.
• Increased team productivity by setting clear expectations, providing regular feedback, and conducting performance evaluations.
• Prepared comprehensive reports on team performance metrics, presenting findings to upper management for informed decisionmaking.

• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Examined customers issues with call in concern. Remotely guided controlled and corrected issues remotely providing customer service to their product with issue.
• Participated in training programs to enhance product knowledge and customer service skills.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved accounting, service and delivery concerns.

• Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
• Made sure that products were produced on time and are of good quality.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.