Charlotte Harkins
Lafayette,IN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Lawrence
2026.01 - Current
- Demonstrates extensive knowledge of menu items, including ingredients, preparation methods, flavor profiles, and dietary accommodations
- Executes proper wine service, including bottle presentation, opening, tasting protocol, and formal pouring techniques
- Delivers high-end dining experiences by providing attentive, personalized service in a fast-paced fine dining environment
Server
Lafayette Country Club
2025.07 - Current
- Welcomes guests warmly and escorts them to their tables
- Listens attentively to guests’ preferences and dietary restrictions
- Accurately records food and drink orders, including special requests or modifications
- Answers questions about menu items
- Delivers orders to the table promptly and accurately
Server
Applebees
2024.11 - 2025.11
- Welcomed guests warmly and escorted them to their tables
- Provided menus and informed them about the daily specials or promotions
- Listened attentively to guests’ preferences and dietary restrictions
- Accurately recorded food and drink orders, including special requests or modifications
Skills Trainer III
Valley Oaks Health
2024.02 - 2025.08
- Helped clients manage chronic mental health disorders
- Stabilized/improved social and behavioral functioning in the school, community, and home environments
- Worked with clients to build personal support systems and learn to advocate for themselves
- Established rapport and built relationships with clients
- Provided clients with information about resources based on their specific needs
- Assisted residents in completing their daily activities within the residential facility
Parking Crew Member (Seasonal)
Ruoff Music Center
2021.07 - 2024.10
- Greeted customers entering the parking facility and politely assisted customers with inquiries and requests promptly and efficiently
- Resolved customer and parking facility complications in a timely and constructive manner
- Instructed cars on where to park their vehicles, how to properly park in the space provided, and communicated with customers
- Performed various maintenance duties such as cleaning the parking lot, maintaining grounds in all weather conditions, and maintaining cars
- Directed motorists to parking areas or parking spaces using hand signals or flashlights as necessary
- Directed traffic during peak entrance and exit hours to reduce confusion and ensure safety
Indy 500 College Program: Guest Services (Seasonal)
Indianapolis 500 Motor Speedway
2024.05 - 2024.05
- Resolved customer and parking facility complications in a timely and constructive manner
- Instructed cars where to park their vehicle, how to properly park in the space provided, and communicated with customers
- Patrolled parking areas and monitored car safety to prevent theft and damage
- Positioned barricades and gates to maximize traffic flow through the parking lot
- Directed traffic during peak entrance and exit hours to reduce confusion and ensure safety
SOS Staff
Hilltop Apartments
2023.10 - 2024.03
- Maintained files and records so they remain updated and easily accessible
- Sorted and distributed incoming mail and prepares outgoing mail (envelopes, packages, etc)
- Provided aid in answering phone calls, routed incoming calls, took messages, greeted visitors, and directed visitors to appropriate staff members
Parking Attendant (Seasonal)
Purdue Athletics
2023.09 - 2023.12
- Greeted and assisted guests by opening doors, directing them to the nearest open parking spots, and helping them to exit vehicles and the parking facility when needed
- Monitored cars parking in the lots
- Performed other duties as assigned
Parking Attendant (Seasonal)
Exploration Acres
2023.09 - 2023.10
- Greeted customers entering the parking facility and politely assisted customers with inquiries and requests promptly and efficiently
- Resolved customer and parking facility complications in a timely and constructive manner
- Instructed cars where to park their vehicle, how to properly park in the space provided, and communicate with customers
- Performed various maintenance duties such as cleaning the parking lot, maintaining grounds in all weather conditions, and maintaining cars
- Directed motorists to parking areas or parking spaces using hand signals or flashlights as necessary
- Directed traffic during peak entrance and exit hours to reduce confusion and ensure safety
Camp Counselor
Camp Bow Wow
2022.03 - 2022.04
- Checked in the client’s dogs and ensured that their necessities were being met
- Supervised dogs in the facility at all times
- Bathed and groomed dogs as needed
- Adhered to a strict feeding schedule
- Cleaned up after dogs
Carryout Member
Maggiano’s Little Italy
2021.10 - 2022.02
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Demonstrated initiative to find extra tasks when scheduled duties were completed
Crew Member
Culver’s
2020.07 - 2021.09
- Communicated clearly and positively with coworkers and management
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Detailed knowledge of Culver’s POS systems
- Excellent knowledge of food prep and hygiene procedures
- Resolved complaints promptly and professionally
- Demonstrated initiative to find extra tasks when scheduled duties were completed
Education
Bachelor of Science - Brain, and Behavioral Sciences, Dance
Purdue University
West Lafayette, Indiana2026-05
Bachelor of Science - Neuroscience
University of Cincinnati
Cincinnati, Ohio2023-04
Academic Honors Diploma - undefined
Lawrence North High School
Indianapolis, Indiana2022-05
Skills
- Expertise in digital communication tools
- English (fluent)
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Sales techniques
- Task prioritization
- Upselling techniques
Accomplishments
- Collaborated with a team of three women in the founding of Golden Essence Dance Team, the first Majorette dance team established at Purdue University.
Certification
- QPR, QPR Suicide Prevention Gatekeeper Program - July 2025 - July 2027
- Basic Life Support (BLS), American Heart Association - Jun 2024 - Jun 2026
LEADERSHIP AND COMMUNITY ENGAGEMENT
- Brand Representative HammerCrawl, Purdue University August 2025 – September 2025
- Promoted event brand, engaging with attendees to create a welcoming and energetic atmosphere.
- Represented the company at multiple venues, maintaining a professional and approachable presence.
- Leveraged social media and in-person networking to increase event visibility and attendee engagement.
- Cast Member Purdue Contemporary Dance Company, Purdue University January 2025 - Present
- Attends all scheduled rehearsals promptly and consistently
- Memorizes and masters choreography as taught by the choreographer
- Open to changes in choreography, blocking, or direction
- Actively focuses and maintains a positive attitude and respects the choreographer and fellow cast members
- Co-Founder and Dance Captain October 2024 - Present
- Golden Essence Dance Team at Purdue University, West Lafayette, Indiana
- Authored the team’s constitution to formalize Golden Essence as an official dance organization at Purdue University, defining its mission, values, and operational structure.
- Conceptualizes and choreographs dynamic routines for performances, showcasing creativity and technical expertise.
- Maintains accurate attendance records for practices and Executive Board meetings to ensure accountability and team engagement.
- Organizes and lead fundraising initiatives to secure financial resources for team activities and events.
- Builds relationships with other organizations by coordinating collaborative events and outreach efforts, enhancing the team's visibility and community presence.
- Facilitates team-building activities to strengthen camaraderie and collaboration among members.
- Manages performance logistics, including venue selection, costume design, and event promotion to ensure successful showcases.
- Develops routines that celebrate diverse cultural traditions, fostering inclusivity and cross-cultural awareness.
- Mentor Human and Health Sciences Mentor Program, West Lafayette, Indiana May 2024 - Present
- Assists mentees with course selection, understanding degree requirements, and developing a long-term academic plan
- Directs mentees to academic resources such as tutoring centers, libraries, and study groups
- Offers guidance on time management, study skills, and work-life balance
- Encourages self-esteem and self-efficacy through positive reinforcement and support
- Provides a sounding board for personal issues and challenges, and advising on how to navigate them
- Promotes an inclusive environment and supports mentees from diverse backgrounds
- Provides availability to listen to and empathize with mentees’ personal and academic challenges
- Establishes a trusting and supportive mentor-mentee relationship
- Assists with career exploration, internship opportunities, and job search strategies
- Captain Fierce Felines Dance Team, Indianapolis, Indiana August 2021 – May 2022
- Helped with choreography for performances
- Took charge when the coach was unavailable
- Mentee Human and Health Sciences Mentor Program, West Lafayette, Indiana August 2023 – April 2024
- Engaged in collective activities alongside fellow individuals pursuing a Health and Human Services major
- Research Purdue University College of Education’s Undergraduate Research Training Program, West Lafayette, Indiana August 2024 – December 2024
- Worked closely with a School of Education faculty member and her research team
- Learned about Educational Research Methods through participation in Educational Research Methods coursework for which three credits were received for the Fall 2024 semester
HONORS AND AWARDS
Distinguished Honor Roll, Lawrence North High School 2018-2022, National Technical Honors Society 2019-2022, National Honors Society 2020-2022, Cincinnatus Scholar Recipient 2022-2023, Dean’s List at Purdue University Fall 2023, CPR Certification 2024 - Present
Timeline
Server
The Lawrence
2026.01 - Current
Server
Lafayette Country Club
2025.07 - Current
Server
Applebees
2024.11 - 2025.11
Indy 500 College Program: Guest Services (Seasonal)
Indianapolis 500 Motor Speedway
2024.05 - 2024.05
Skills Trainer III
Valley Oaks Health
2024.02 - 2025.08
SOS Staff
Hilltop Apartments
2023.10 - 2024.03
Parking Attendant (Seasonal)
Purdue Athletics
2023.09 - 2023.12
Parking Attendant (Seasonal)
Exploration Acres
2023.09 - 2023.10
Camp Counselor
Camp Bow Wow
2022.03 - 2022.04
Carryout Member
Maggiano’s Little Italy
2021.10 - 2022.02
Parking Crew Member (Seasonal)
Ruoff Music Center
2021.07 - 2024.10
Crew Member
Culver’s
2020.07 - 2021.09
Bachelor of Science - Neuroscience
University of Cincinnati
Academic Honors Diploma - undefined
Lawrence North High School
Bachelor of Science - Brain, and Behavioral Sciences, Dance
Purdue University