MELODY ANN KEIFER
Buffalo,NY
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Server
Nickels Pit BBQ
Watkins Glen, NY
05.2023 - 10.2024
- Nickels Pit is a fast-paced, tourist-driven restaurant.
- Managed all daily customer interactions, including informing customers of daily specials, signature menu items, taking orders, and upselling.
- Operated POS terminals to input orders, split bills, and calculate checks.
- Ran food, poured, and served all soft drinks, cocktails, and beer.
- Communicated effectively with the kitchen staff regarding customer allergies, or special requests.
- Bussed tables, hosted, and held my own bank.
Server/Host
Hilton Garden Inn
Ithaca, NY
01.2018 - 02.2024
- Set up breakfast, greeted, and sat all guests.
- Took orders accurately and quickly.
- Operated POS terminals to input orders, split bills, and calculate checks.
- Monitored the dining room for cleanliness and proper setup at all times, ensuring that everything was stocked throughout the day.
- Assisted customers with any issues that may have arisen, and guaranteed that each guest was served courteously, quickly, and efficiently.
- Shut down breakfast, and made sure everything was ready for the next morning.
Server/Manager
Bickering Twins
Ithaca, NY
05.2019 - 02.2023
- Served for two years before also becoming a front-of-house manager.
- Opened and closed the restaurant, counted the drawer, and locked up.
- Managed employees including servers and bartenders.
- Dealt with any customers complaints, comped items, and helped the servers with whatever else they needed.
- Ran food, cleared tables.
- Also worked all front-of-house positions, including bartender, bar-back, and host.
Host
Pomona
New York, NY
01.2018 - 01.2019
- Set up and cleared for the dinner shift.
- Planned out reservations for the night, greeted and sat guests.
- Checked coats and other belongings in and out, kept an immaculately organized coat check room.
- Assisted guests however they need.
Senior Editor
Blush Magazine @ FIT
New York, NY
01.2017 - 01.2019
- Read and edited all articles in the culture section of the print edition.
- Conceptualized article topics
- Assigned articles, attended meetings, and managed writers in my section.
- General copy editing and wrote my own articles.
Education
High School -
Charles O.Dickerson High School
Trumansburg, NYAssociate of Arts - Jewelry Design
Fashion Institute of Technology
New York, NYSkills
- Critical thinking
- Social perceptiveness
- Attentive Listening Skills
- Critical Reading Skills
- Clear and Concise Writing
- Complex problem solving
- Creative Arts Proficiency
- Skilled in Digital Tools
- Effective customer upselling
- High-volume dining
- Food sales and promotion
- Hospitality service expertise
Volunteer Experience
- Black Locust Initiative, Trumansburg, NY, 01/01/10, 12/31/15, Various jobs around the town, Refurnishing the floor of Gimme, Finishing the counters and bar tops of the Rongo, Gardening around the Trumansburg Central Schools.
- Cayuga Nature Center, Feeding and caring for the various animals, Cleaning cages and more.
References
Nicholas Thayer - (607) 210-4646 - nickel@nichelspitbbq.com
Veronica T - (607) 237-1251
George Papachryssanthou - (917) 273-6644
Timeline
Server
Nickels Pit BBQ
05.2023 - 10.2024
Server/Manager
Bickering Twins
05.2019 - 02.2023
Server/Host
Hilton Garden Inn
01.2018 - 02.2024
Host
Pomona
01.2018 - 01.2019
Senior Editor
Blush Magazine @ FIT
01.2017 - 01.2019
High School -
Charles O.Dickerson High School
Associate of Arts - Jewelry Design
Fashion Institute of Technology
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