Charlotte Harrison
Unionville,TN
Summary
Experienced and versatile professional with over 20 years of leadership in Human Resource and administrative management. Detail-oriented with a proven record of supporting initiatives, streamlining office operations, and improving workflow efficiency. Known for exceptional organization, strong communication skills, and the ability to manage multiple priorities in fast-paced environments. Adept at handling complex issues with a strong commitment to confidentiality and integrity.
Overview
23
23
years of professional experience
Work History
HR Manager
Arctic Spas
Smyrna, TN
01.2021 - 10.2025
- Built and led HR department from inception
- Manage all HR functions including payroll, benefits administration, E-Verify, recruiting, onboarding, terminations, and compliance
- Conduct investigations, implement performance improvement plans, and manage employee relations
- Administer 401(k), workers’ compensation, garnishments, UI claims, and the Shared Work program
- Oversee open enrollment and collaborate with brokers on plan design and carrier selection
- Developed annual employee review program and initiatives to enhance retention and engagement
- Maintain accurate and confidential HRIS records; create and update job descriptions and reports
- Managed recruitment processes to attract top talent for various roles.
- Facilitated training programs to enhance employee skills and knowledge.
- Led performance management initiatives to align staff with company goals.
- Conducted employee relations investigations to address workplace concerns effectively.
- Coordinated benefits administration ensuring compliance with regulations and company standards.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Drafted job descriptions based on current roles within the organization.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Administered employee benefits and led the open enrollment process.
- Held exit interviews and documented information discussed with employees.
HR & Benefits Manager
Legend Brands, Inc.
Burlington, WA
06.2016 - 12.2020
- Directed daily HR operations, ensuring seamless payroll, benefits management, recruitment, employee relations, and compliance.
- Led HRIS system conversion, streamlining data management and reporting
- Led HRIS system conversion, streamlining data management and reporting
- Partnered with leadership to promote a culture of diversity, collaboration, and engagement
- Introduced and implemented organization-wide initiatives and process improvements, fostering a more efficient HR environment.
- Ensured legal compliance and confidentiality in all activities
HR Generalist
Manheim Seattle
Kent, WA
06.2002 - 11.2015
- Managed full-cycle recruiting, benefits administration, and payroll processing (weekly/bi-weekly)
- Coordinated new hire onboarding, exit interviews, background checks, and maintained employment records to ensure compliance and smooth transitions
- Handled OSHA reporting, workers’ compensation, and open enrollment processes
- Supported leadership across multiple sites by participating in conferences and training sessions to enhance HR strategies
- Led HRIS system conversions and fostered a positive, open-door work culture to improve employee engagement
Education
Diploma - Business
Knapp College of Business
Auburn, WA06-1990
Skills
- Recruitment lifecycle
- Employee onboarding
- Payroll administration
- Benefits management
- Compliance oversight
- HRIS implementation
- Policy development
- Employee relations
- Employee engagement
- Retention strategies
- Conflict resolution
- Strategic HR leadership
- Department setup
- Interpersonal skills
References
- Brent Conver, Owner, Clearwater Spas, (310) 430-9168
- Francis Pope, CFO, Clearwater Spas, (425) 512-1486
- Marilyn Point, HR Manager, Manheim, (515) 293-2434
- Troy Carpenter, HR Manager, Manheim, (360) 852-5577
Timeline
HR Manager
Arctic Spas
01.2021 - 10.2025
HR & Benefits Manager
Legend Brands, Inc.
06.2016 - 12.2020
HR Generalist
Manheim Seattle
06.2002 - 11.2015
Diploma - Business
Knapp College of Business