CHARLOTTE HARWOOD
Cortland,NY
Summary
Dog Groomer
I am a highly motivated and passionate individual with 2+ years experience in the animal care industry. I'm experienced in providing professional grooming services to all breeds and temperaments of dogs, passionate about maintaining pet health and safety and ensuring client satisfaction. I have an exceptional ability to build relationships with clients and demonstrate a commitment to the animals welfare and cuteness!
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dog Groomer
A Bark Bath and Beyond
Cortland, NY
10.2023 - Current
- Grooms dogs of all sizes, breeds, and temperaments.
- Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
- Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
- Educated customers on proper maintenance techniques between professional groomings.
- Created customized haircuts based on individual breed standards or client requests.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Supervised apprentice groomers during daily operations.
- Attended training seminars or conferences related to pet care industry topics.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Scheduled appointments for clients using online software programs.
- Performed minor medical procedures such as gland expression and flea treatments.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Dog Groomer
pet supplies plus
Cortland, NY
07.2022 - 08.2023
- Completed all necessary schooling related to grooming services
- Groomed and styled pets per owners' instruction and according to breed standards
- Grooms dogs of all sizes, breeds, and temperaments.
- Performed minor medical procedures such as gland expression and flea treatments.
- Can identify skin conditions, parasites, and more during the grooming process and notified owners of any issues
- Can maintain a clean and healthy environment
- Maintained a professional attitude towards customers, staff members, and animals at all times
- Answered telephones and scheduled appointments
- Skilled in providing good customer service while managing multiple tasks simultaneously.
Housekeeper
red roof inn
Cortland, NY
06.2021 - 07.2022
- Maintained a safe working environment by adhering to established safety protocols
- Exercised great attention to detail when inspecting areas for dirt or stains before cleaning
- Emptied wastebaskets, emptied, and cleaned ashtrays, and transported other trash and waste to disposal areas
- Adept at following instructions from supervisors regarding specific cleaning tasks
- Utilized excellent customer service skills when interacting with guests during work hours
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Applied knowledge of proper chemical usage when sanitizing bathrooms, kitchens
- Sorted, counted and marked clean linens and stored in linen closets
- Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request.
Receptionist
beechtree
ithaca, NY
01.2022 - 03.2022
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Assisted in resolving customer complaints and disputes
- Handled frequent work process interruptions with flexibility and poise
- Maintained detailed and accurate records of visitor requests and of calls received
- Answered questions about organization and provided callers with address, directions, and other information
- Maintained tidy, presentable reception area with necessary stationary and materials
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
- Managed daily calendar appointments for staff members.
Education
High School Diploma -
cortland high school
06.2021
Skills
- Dog Welfare
- Dog Breed Familiarity
- Continuous Learning Attitude
- Scissoring and clipper skills
- Animal Health Understanding
- Safety precautions and measures
- Canine CPR
- Verbal and Written Communication
- Product Inventories
- Grooming and Bathing
- Dog Behavior Insight
- Breed and Species Knowledge
- Hand-Eye Coordination
- Facilities Maintenance
- Customer Service
- Client Relationships
Certification
Paragon Dog Grooming license as well as certified in pet first aid and CPR
Timeline
Dog Groomer
A Bark Bath and Beyond
10.2023 - Current
Dog Groomer
pet supplies plus
07.2022 - 08.2023
Receptionist
beechtree
01.2022 - 03.2022
Housekeeper
red roof inn
06.2021 - 07.2022
High School Diploma -
cortland high school
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