CHARLOTTE HARWOOD

I rent the salon space and have a DBA to run my own business under that salon name. I groom anywhere from 5-8 dogs per day start to finish myself. This includes bathing, drying, coat prep, clipping, nails, hand stripping and scissor work. I’m certified in canine cpr and have taken many classes at groom expos to further my education. As i’m working for myself i'm responsible for all cleaning duties, tools maintenance and keeping track of all clientele, bookings, forms and finances.

• Grooms dogs of all sizes, breeds, and temperaments.
• Groomed pets using a variety of clippers, scissors, shears, combs, brushes and other grooming tools.
• Examined dogs to assess coat condition, skin health, and identify any potential medical issues.
• Educated customers on proper maintenance techniques between professional groomings.
• Created customized haircuts based on individual breed standards or client requests.
• Developed positive relationships with clients to ensure repeat business opportunities.
• Supervised apprentice groomers during daily operations.
• Attended training seminars or conferences related to pet care industry topics.
• Researched new trends in dog grooming industry to stay up-to-date on best practices.
• Provided customers with information on proper dog grooming techniques and pet health care advice.
• Monitored inventory levels of supplies necessary to perform grooming services.
• Scheduled appointments for clients using online software programs.
• Performed minor medical procedures such as gland expression and flea treatments.
• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.

• Completed all necessary schooling related to grooming services
• Groomed and styled pets per owners' instruction and according to breed standards
• Grooms dogs of all sizes, breeds, and temperaments.
• Performed minor medical procedures such as gland expression and flea treatments.
• Can identify skin conditions, parasites, and more during the grooming process and notified owners of any issues
• Can maintain a clean and healthy environment
• Maintained a professional attitude towards customers, staff members, and animals at all times
• Answered telephones and scheduled appointments
• Skilled in providing good customer service while managing multiple tasks simultaneously.

• Maintained a safe working environment by adhering to established safety protocols
• Exercised great attention to detail when inspecting areas for dirt or stains before cleaning
• Emptied wastebaskets, emptied, and cleaned ashtrays, and transported other trash and waste to disposal areas
• Adept at following instructions from supervisors regarding specific cleaning tasks
• Utilized excellent customer service skills when interacting with guests during work hours
• Proficiently managed time to complete assigned tasks within allocated deadlines
• Applied knowledge of proper chemical usage when sanitizing bathrooms, kitchens
• Sorted, counted and marked clean linens and stored in linen closets
• Performed deep cleans of guest rooms including carpets, drapes, walls, fixtures., upon request.

• Displayed pleasant and professional voice and demeanor, positively representing organization
• Organized and filed important documents in filing cabinets or in online document storage solutions
• Assisted in resolving customer complaints and disputes
• Handled frequent work process interruptions with flexibility and poise
• Maintained detailed and accurate records of visitor requests and of calls received
• Answered questions about organization and provided callers with address, directions, and other information
• Maintained tidy, presentable reception area with necessary stationary and materials
• Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
• Managed daily calendar appointments for staff members.