CHARLOTTE HENDERSON
Laguna Beach,CA
Summary
I love helping others, I'm creative with a passion to help others and make a positive difference in there lives i'm motivated to meet different people and learning new things
Overview
16
16
years of professional experience
Work History
Sales Executive
KB CAR SALE INC
06.2012 - Current
- Recommended products to customers, enhancing engagement and brand loyalty
- Achieved quarterly and annual sales goals by acquiring new customers
- Conducted sales presentations and product training via in-person meetings or webinars
- Used solution selling skills and sales knowledge to prospect new business and close sales calls
- Generated positive business relationships with decision makers in assigned accounts
Behavior Technician
Sky Homes
10.2010 - 11.2018
- Implement Behavior analytic treatment plans
- Orchestrated activities directly with clients related to behavior or providing services that was not funded with insurance for Sky homes.
- Working one-on-one with Client to address to teach new Skills and address problematic behaviors and monitor progress.
- Working with clients one-on-one to implement reinforcements strategies for crisis prevention.
- Assisting clients on some days programming with daily activities.
Administrator
Sky Homes
02.2009 - 05.2011
- Monitored the facility record charting
- Analyzed life Skills with day to day tasks
- Maintained accurate record and batch-record documentation
- Addressed clients needs using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Updated and maintained database with accurate customer information and timely data entry
- Provided account information to customers and explained bill service policies and customer rights
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Remained open to feedback from supervisor and peers to build and improve skills sets
Education
GED -
UEI College
Huntington Beach, CA06-2019
Networking -
UEI College
Huntington Beach, CA06-2001
Skills
- Maintaining Clean Work Areas
- Referral Generation
- Site Visits
- Credit and Debt Card Processing
- Registration Paperwork
- Outreach Initiatives
- Records Organization and Management
- Social skills development
- Behavioral management
- Positive reinforcement
- Prompting and fading strategies
- Documentation skills
- Active listening
- Data collection
Timeline
Sales Executive
KB CAR SALE INC
06.2012 - Current
Behavior Technician
Sky Homes
10.2010 - 11.2018
Administrator
Sky Homes
02.2009 - 05.2011
GED -
UEI College
Networking -
UEI College
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