Charlotte Hoffman
South Elgin
Summary
Knowledgeable professional skilled in wine education and service, enhancing dining experiences. Recognized for strong communication and attention to detail, contributing to seamless teamwork in busy hospitality settings. Dedicated team player with experience in customer service and training new staff. Proven ability to manage time effectively and maintain a welcoming atmosphere, ensuring guest satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Wine Dive + Kitchen
Jake Villalobos
Lawrence
08.2025 - Current
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Took and processed customer orders accurately and efficiently.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled cash transactions and processed payments using POS system.
- Provided knowledgeable wine service to enhance guest dining experiences.
- Conducted wine tastings to educate guests on flavor profiles and origins.
- Trained new staff on proper wine serving techniques and etiquette.
Church Volunteer
Vanessa Kamau
Lawrence
08.2023 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled and coordinated appointments for clients and staff members.
- Maintained an organized front desk area, ensuring supplies were stocked.
- Greeted customers warmly and made them feel welcome.
151 Coffee
Kaysee Ilisha
Lawrence
10.2024 - 08.2025
- Operated espresso machines and grinders for optimal beverage preparation.
- Prepared and served high-quality coffee beverages to customers.
- Assisted customers with menu selections and product recommendations.
- Managed cash register transactions accurately and efficiently.
- Trained new baristas on equipment usage and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
River Glen Of Saint Charles
John-Michael Brookes
Saint Charles
08.2021 - 08.2024
- Prepared and served nutritious meals according to dietary guidelines.
- Delivered meals promptly to residents while ensuring proper presentation.
- Monitored food storage areas for compliance with safety standards.
- Maintained accurate records of food inventory and supply levels.
- Performed general cleaning duties such as sweeping floors, washing dishes, and wiping countertops.
- Served food and snacks according to the planned menu and patients' diet orders.
- Treated patients and team members with dignity and respect.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05-2027
Skills
- Customer service
- Nutrition and diet planning
- Team collaboration
- Time management
- Wine education
- Multitasking
- Communication
- Flexible and adaptable
- Food safety compliance
Timeline
Wine Dive + Kitchen
Jake Villalobos
08.2025 - Current
151 Coffee
Kaysee Ilisha
10.2024 - 08.2025
Church Volunteer
Vanessa Kamau
08.2023 - Current
River Glen Of Saint Charles
John-Michael Brookes
08.2021 - 08.2024
Bachelor of Science - Exercise Science
University of Kansas