Matthew Gallagher
Los Gatos,CA
Summary
Accomplished wine retail and hospitality professional with over 20 years of expertise in enhancing guest experiences and overseeing store operations, distinguished for exceptional problem-solving and multitasking abilities that facilitate smooth operations in high-traffic service environments.
Overview
2027
2027
years of professional experience
Work History
Key Holder/Wine Buyer/Wine Bartender
Vintage Wine Merchants
San Jose, California
04.2011 - Current
- Supported customers with wine choices and product suggestions.
- Processed sales transactions efficiently through point-of-sale system to ensure accurate and timely service.
- Opened and closed wine retail store using company security procedures.
- Assisted team members during peak service periods to enhance operational flow and customer satisfaction.
- Enforced store policies and alcohol sales compliance.
- Oversaw key holder duties, including store openings and closings. such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Effectively multitasked within fast-paced environment.
- Assisted in general housekeeping to maintain store image.
- Trained and supervised staff to improve product knowledge and customer service skills, contributing to store revenue growth.
- Handled customer inquiries and complaints with professionalism and patience.
- Worked closely with team members to achieve sales targets and enhance store performance.
Server/Bartender
Left Bank Brasserie
San Jose, California
01.2005 - 08.2011
- Delivered exceptional food and beverage service to enhance guest dining experiences.
- Coordinated with kitchen and bar staff to deliver seamless service during peak hours.
- Provided clear communication to team members regarding special requests and menu changes.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Partnered with team members to guarantee high-quality service for every customer.
- Initiated friendly conversations with customers to create a welcoming atmosphere. with customers to provide enjoyable bar experience.
Server/Bartender
Pedro's
Los Gatos, California
1999 - 2005
- Delivered food and beverages promptly, enhancing customer satisfaction and service speed
- Collaborated with team members during peak hours to ensure seamless restaurant operations
- Addressed customer inquiries and concerns swiftly, improving overall dining experience
Education
Certified Course Completion -
Court Of Master Sommeliers
08-2015
Some College (No Degree) - Illustration/Fine Arts
San Jose State University
San Jose, CASkills
- Food services management
- Customer service
- Opening and closing procedures
- Operational multitasking
- Multitasking
- Team leadership
- Problem resolution
- Guest relations
Timeline
Key Holder/Wine Buyer/Wine Bartender
Vintage Wine Merchants
04.2011 - Current
Server/Bartender
Left Bank Brasserie
01.2005 - 08.2011
Server/Bartender
Pedro's
1999 - 2005
Certified Course Completion -
Court Of Master Sommeliers
Some College (No Degree) - Illustration/Fine Arts
San Jose State University