Imalay Rivera
Orlando,FL
Summary
Experienced supervisor and key holder with a track record of successfully coordinating daily operations, delivering exceptional customer service, and effectively managing teams. Proficient in optimizing service efficiency, maintaining product quality, and implementing inventory management strategies. Thrives in fast-paced, demanding environments and consistently achieves goals.
Overview
4
4
years of professional experience
Work History
Sales Lead/Key Holder
Intimissimi
Orlando, FL
06.2023 - Current
- Responsible for store opening and closing operations, ensuring the store is prepared for customer service in the morning and securely closed at the end of the day.
- Providing exceptional customer service by assisting customers in finding products, addressing their inquiries, and effectively resolving issues.
- Responsible for achieving sales quotas and established objectives, contributing to the overall success of the store.
- Proficient in intervening and resolving challenging situations with customers, ensuring a positive in-store experience.
- Ensuring the store is clean, organized, and products are displayed attractively.
Restaurant Supervisor
BurgerFi
Kissimmee, FL
07.2021 - 06.2023
- Coordinate and supervise daily restaurant operations, ensuring smooth and high-quality service.
- Provide excellent customer service, attending to their needs and effectively resolving any issues or complaints.
- Supervise and train staff to ensure service standards are met and maintain a positive work culture.
- Manage inventory and place supply orders to ensure adequate product availability.
- Collaborate closely with the Manager to develop marketing strategies and promotions to drive sales.
- Efficiently manage resources, minimizing waste and optimizing operational costs.
Retail and Receiving Associate
Burlington
Orlando, FL
02.2021 - 05.2021
- Provide friendly and attentive service to customers, assisting with product searches and answering basic questions.
- Learn and familiarize oneself with the store's products and services to provide accurate and helpful information to customers.
- Assist in organizing and restocking products in the retail space, maintaining a clean and orderly environment.
- Learn and follow company policies and procedures, including return and exchange guidelines.
- Collaborate with other associates to achieve common goals and provide a positive shopping experience.
Restaurant Team Member
BurgerFi
Guaynabo , PR
01.2020 - 01.2021
- Collaborate in various areas of the restaurant, including customer service, food preparation, cleaning, and general maintenance.
- Provide friendly and attentive service to customers, taking orders, recommending dishes, and ensuring a satisfactory experience.
- Prepare food following established recipes and standards, maintaining the quality and presentation of the dishes.
- Maintain cleanliness and orderliness in the work area, adhering to food safety and hygiene standards.
- Work as part of a team with other staff members to ensure smooth and efficient restaurant operations.
- Adapt quickly to changing demands and work efficiently under pressure during busy hours.
Education
High School Diploma -
Margarita Janer Palacios
Guaynabo, PR05.2020
Associate of Science - Business Administration And Management
Valencia College
Orlando, FLSkills
- Food services management
- Customer assistance
- Training and mentoring
- Excellent customer service
- Staff management skills
- Inventory management and cost control
- Ability to work under pressure
- Leadership and management skills
Timeline
Sales Lead/Key Holder
Intimissimi
06.2023 - Current
Restaurant Supervisor
BurgerFi
07.2021 - 06.2023
Retail and Receiving Associate
Burlington
02.2021 - 05.2021
Restaurant Team Member
BurgerFi
01.2020 - 01.2021
High School Diploma -
Margarita Janer Palacios
Associate of Science - Business Administration And Management
Valencia College
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