Charlotte Horton
Hinesville,GA
Summary
An accomplished, goal driven manager with 15+ years experience. 6 of which were in automotive retail and commerical sales. Achieved sales goals and metrics through time and team management. Highly organzined, proactive and punctual with a team oriented mentality.
Overview
22
22
years of professional experience
Work History
Store Manager
Tractor Supply Company
Jesup, GA
08.2014 - Current
- Success in running 3 stores throughout career of being a Store Manager
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw all store operations while generating approximately $300,000-$500,000 in monthly sales.
General Manager
Advance Auto Parts
Savannah, GA
08.2003 - 08.2014
- Success in running 5 stores throughout career of being General Manager
- Manage sales and inventory on daily basis
- Coach, develop, and train team members on company standards
- Lead physical inventories throughout District (14 Stores)
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Education
High School Diploma -
Pulaski County Senior High School
Dublin, VA06.2001
Skills
- High Performer
- Outstanding communication skills
- Retail inventory management
- Effective Retail Sales Manager
- Inventory control procedures
- Loss prevention
Accomplishments
Advance Auto Parts:
- Awarded District General Manager of the Year in 2008 and again in 2010.
- Recognized for being in Top 5% of the Company in 2010.
- Certified as District Leader Candidate in 2013.
- Developed and implemented new loss prevention methods in which resulted in a 3% reduction in shrink rates in district's highest shrink store.
Tractor Supply
- Promoted from Assistant Manager to Store Manager, in less than 12-months
- Awarded 6 profit awards during tenure
- Awarded the "Attitude Award" in 2018 for going above and beyond to help sister stores with both the people and the business aspect of their stores.
References
Melissa Horne
Ph: 912-585-1659
General Manager: Advance Auto Parts
Grischa Schoen
Ph: 912-837-9734
Lead Tech: Bobcat of Savannah
Chari Holt
Ph: 870-273-4074
Assistant Manager: Tractor Supply Company
Timeline
Store Manager
Tractor Supply Company
08.2014 - Current
General Manager
Advance Auto Parts
08.2003 - 08.2014
High School Diploma -
Pulaski County Senior High School