Charlotte Jones
Atlanta,GA
Summary
Experienced professional skilled in customer service and floral arrangements, with a proven track record of enhancing customer satisfaction and loyalty in high-paced environments. Demonstrates strong time management and relationship-building abilities,excelling in creative problem-solving and team collaboration. Fluent in Spanish, offering additional value in diverse communication contexts.
Overview
16
16
years of professional experience
Work History
Server
Campagnolo Restaurant & Bar
Atlanta, GA
02.2019 - 09.2024
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Floral Assistant
Tulip Blooming Creations
Atlanta
03.2013 - 09.2014
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Created unique floral arrangements for a variety of events, demonstrating creative vision and attention to detail.
- Wrapped floral arrangements for delivery purposes in appropriate packaging materials.
- Delivered and set up floral arrangements for various events.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
Server/Bartender
Mary Mac's Tea Room
Atlanta
02.2009 - 01.2014
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Skills
- Customer Service
- Point of sale system
- Effective customer upselling
- Floral maintenance
- Flower cutting
- Creative vision
- Retail Store Operations and Sales
- Merchandise Display
- Stock replenishment
- Fluent in Spanish
Timeline
Server
Campagnolo Restaurant & Bar
02.2019 - 09.2024
Floral Assistant
Tulip Blooming Creations
03.2013 - 09.2014
Server/Bartender
Mary Mac's Tea Room
02.2009 - 01.2014