Charlotte Keefe
Danbury,CT
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at Mothership Bakery & Cafe. Expertise in enhancing hospitality experiences and streamlining operations. Achieved significant improvements in team performance and customer satisfaction through strategic planning and multitasking. Skilled in leveraging hospitality skills and customer engagement to drive success.
Overview
3
3
years of professional experience
Work History
Waitress/Barista Trainer
Mothership Bakery & Cafe
07.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Production Assistant
A Contemporary Theatre of Connecticut
04.2024 - 06.2024
- Completed wide range of tasks in diverse theatre areas to support operations.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Worked alongside Theatre owners and Directors to cary out rehearsal tasks.
- Helped to build, paint, and operate set and prop pieces.
Football Manager
Western Connecticut State University
08.2023 - 11.2023
- Provided data from games and practices for regular video review sessions with players to analyze performance metrics, identify areas of improvement, and refine tactics on the field.
- Improved team performance by implementing strategic game plans and analyzing opponent strengths and weaknesses.
- Filming practices to provide players with visual representation of plays and tactics needing improvement.
Education
Bachelor of Arts - Theatre
Muhlenberg College
Allentown, PA05-2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality and accommodation
Timeline
Production Assistant
A Contemporary Theatre of Connecticut
04.2024 - 06.2024
Football Manager
Western Connecticut State University
08.2023 - 11.2023
Waitress/Barista Trainer
Mothership Bakery & Cafe
07.2021 - Current
Bachelor of Arts - Theatre
Muhlenberg College
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