Charlotte Larsen
Strasburg,CO
Summary
A respected mentor, coach, and leader of high-performance teams adept at building cohesion through Transformational Leadership techniques for a positive organizational culture. An experienced operational manager with a track record of driving profitability and efficiency while motivating employee excellence. Demonstrated success in human resources management including design and delivery of training curriculum, as well as employee litigation issues, and coaching & counseling for performance improvement.
Overview
28
28
years of professional experience
Work History
Patient Access Coordinator
Lincoln Health
01.2023 - Current
- Providing excellent customer experiences, often in difficult circumstances, by expediting processes and paperwork, allowing for ease of access to quality care. Cultivated positive relationships within the community.
- Demonstrating an understanding of insurance nuances. Using this skill to assist patients in navigating their coverage, and making sound decisions.
- Capably deescalated customer issues, ensuring, happy outcomes.
- Able to juggle multiple priorities, in a fast and efficient manner, ensuring both internal and external customer satisfaction.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Training and cross-training staff for coverage.
CFO, Director of Marketing
Wolf Creek Fresh
05.2018 - Current
- Spokesperson and "face" to the community.
- Created a branding strategy from scratch, strategically attracting a niche clientele.
- Developed comprehensive marketing plans and strategies to increase brand awareness and customer loyalty.
- Created content for multiple digital channels including website, email newsletters, social media platforms, and other online outlets.
- Implemented marketing strategies to enhance sales via traditional channels.
- Consistently surpassed sales targets for three consecutive years.
- Developed funding strategies to support company vision and drive tactical initiatives, which involved securing grants, winning contracts through the USDA, and obtaining mentorship through GoFarm.
- Oversaw requisition and procurement processes to guide purchasing decisions.
- Prepared financial forecasts to support fiscal planning and management.
- Participates in activities and expands the organizations presence in the community, including membership on the Eastern Colorado Beekeepers board, attending various community meetings, and area Chamber of Commerce forums.
Director of Food Services
Strasburg 31J School District
09.2019 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Responsible for recruiting, job offers, hiring, on-boarding, coaching, and disciplining team members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance using KPIs.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials/services.
- Increased staffed positions in Food Services for Strasburg School District by 33%.
- Through quality hiring, employee development plans, and clear communication of team goals/expectations, processes were reworked to increase procedural efficiencies, resulting in a 60% increase in departmental revenue.
- Implemented cutting-edge inventory/employee management system to increase productivity, provide real-time performance metrics, and ensure compliance with state reporting requirements.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Facilitated change management activities to achieve goals/KPIs, improve resource, utilization, and created efficient processes adopting technologies to streamline the implementation of compliance accreditation standards, employee engagement, activities, etc.
Management Consultant
Epic Dentistry for Kids
02.2022 - 07.2022
- Recruited, hired and trained staff members for a fast-paced pediatric dental practice.
- Delivered HR support by providing written documentation and coaching & counseling to enhance performance.
- Implemented effective strategies for managing training programs.
- Conducted learning and organizational needs assessments to identify areas for improvement.
- provided targeted one on one and team performance coaching to employees.
Leadership Volunteer
Girl Scouts of Colorado
08.2011 - 08.2020
- Conducted program training for adult leaders in diverse environments, including small groups and large events hosting approximately 500 participants statewide.
- Facilitated recruitment of adult leaders for new troops, provided assistance in navigating interactions with children and parents, as well as guiding them towards necessary tools and resources.
- Collaborated with a fellow parent as a Troop Leader in guiding students from kindergarten to fifth grade. Organized various learning activities, community service events, and outdoor explorations.
Certified Martial Arts Instructor/Office Manager
Tiger Rock Martial Arts Academy
03.2015 - 05.2018
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Conducted warm-up exercises, stretching, and strength training activities.
- Instructed students on proper technique of punches, kicks, throws, holds, blocks and self-defense tactics.
- Instructed students in group classes and provided one-on-one private lessons.
- Motivated students through positive reinforcement and Transformational Leadership techniques.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Managed office inventory and placed new supply orders.
- Ensured smooth processing of student enrollment and payments, resolving any billing issues promptly.
- Successfully coordinated a range of events with varying scales and purposes including local and regional trainings, women's self-defense classes, special sales events, competitive tournaments, and company outings.
Corporate Trainer/Recruiter
IKON Office Solutions
04.1998 - 05.2004
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Sourced, qualified and conducted screening interviews with job candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Negotiated salaries and other employment terms with successful applicants.
- Hired employees and processed hiring-related paperwork.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Interpreted and explained human resources policies, procedures or regulations.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Scheduled or conducted new employee orientations.
- Designed and developed learning and organizational development intervention, we the needs of short-term and long-term initiatives to align with organization, wide achievement of specific outcomes. Clearly, communicating strategies to internal partners, building consensus, and ultimately became the basis of the national training platform.
- Worked with other trainers in a Train-the-Trainer format to implement standardized training across the board.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Delivered high-level leadership training to managers.
- Conducted learning and organizational needs assessments to identify areas for improvement.
- insured consistency in learning content, and delivery across the organization.
- Managed the planning, coordination, and facilitated the implementation of learning interventions across the talent development cycle from new hire on boarding, upscaling, reskilling, through career path, and succession planning.
- Provided general HR support.
Human Resources Representative
The Denver Post
03.1997 - 03.1998
- Reviewed and evaluated job applications, conducted phone screens and scheduled interviews.
- Provided guidance on HR policies and procedures to all employees.
- Maintained employee records in accordance with applicable laws and regulations.
- Collaborated with department managers to create job descriptions that accurately reflect the roles within their teams.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Researched union grievances and legal inquiries.
- Supported all Human Resources policies and practices for an organization that managed seven unions.
Recruitment Specialist
Talent Tree Staffing Agency
11.1996 - 03.1997
- Staffed temporary positions based on client-specified qualifications.
- Managed recruitment process for temporary employees by sourcing, interviewing, and hiring candidates.
- Administered pre-employment drug tests and conducted skills assessments.
- Developed strong client relationships to gain insights into their needs and provide appropriate solutions.
Education
BS in Business Management -
University of Phoenix
Denver, CO01.2000
Skills
- Engaging Presenter
- Transformational Leadership
- Data Driven Decisions
- Learning Theory/Curriculum Development
- Student Engagement
- High Performance Team Building
- Recruitment
- Legal Compliance
- Leadership Development
- Employee Retention
- Healthcare
- Customer service
- Team leadership
- Verbal and written communication
- Relationship building
- Conflict resolution
Quote
Customer complaints are an opportunity to be embraced. Customers who complain want you to solve the problem. Customers who don’t complain, go away.
Charlotte Larsen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Coordinator
Lincoln Health
01.2023 - Current
Management Consultant
Epic Dentistry for Kids
02.2022 - 07.2022
Director of Food Services
Strasburg 31J School District
09.2019 - 01.2023
CFO, Director of Marketing
Wolf Creek Fresh
05.2018 - Current
Certified Martial Arts Instructor/Office Manager
Tiger Rock Martial Arts Academy
03.2015 - 05.2018
Leadership Volunteer
Girl Scouts of Colorado
08.2011 - 08.2020
Corporate Trainer/Recruiter
IKON Office Solutions
04.1998 - 05.2004
Human Resources Representative
The Denver Post
03.1997 - 03.1998
Recruitment Specialist
Talent Tree Staffing Agency
11.1996 - 03.1997
BS in Business Management -
University of Phoenix
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