Charlotte Lydon
Cardinal Group Companies
Phoenixville,PA
1
Certification
3
years of professional experience
Motivated Political Science senior at West Virginia University specializing in International Security and Global Relations, with a minor in Philosophy. Strong background in leadership, communication, and navigating complex geopolitical and socioeconomic issues. Known for a strong work ethic, collaborative approach, and ability to exceed expectations in demanding academic and professional environments.
Work History
Leasing Community Intern
1 Month- Coordinated community events to enhance resident engagement and foster relationships.
- Developed and implemented marketing strategies to promote property initiatives and programs.
- Assisted in managing social media campaigns, increasing online presence and interaction.
- Collected resident feedback through surveys, driving improvements in community services.
Front Desk Lead / Member Manager
1 Year- Exceptional customer service and engagement
- Maintained 47% closing rate for membership sales
- Converted 58% of guests into member clients, generating over $25,000 in revenue in one month
- Resolved guest complaints effectively, ensuring positive outcomes and retention
- Monitoring and adjusting appointments
- Encouraged colleagues to improve performance and teamwork
- Actively listened to feedback for continuous improvement
- Proactively completed work without requiring supervisor approval
Front Desk Attendant
6 Months- Welcomed guests to the spa and provided assistance with their requests.
- Handled appointment check-ins, service bookings, and checkout processes.
- Answered guests' questions regarding spa services and procedures.
Server
1 Year 2 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints professionally, fostering positive relationships and enhancing guest loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Political Science
- Scholarship of Distinction Recipient
- Relevant Coursework: International Relations & National Security
- Continuing education in Philosophy
High School Diploma
Skills
Guest Engagement
Sales Techniques
Order Management
Multi-Tasking
Microsoft Platforms
Strong Communication
Professional Appearance
Marketing strategies
Certification
- Presidents List, 2023, Current, West Virginia University, Morgantown, WV
- National Society for Leadership and Success, 2026, West Virginia University
Timeline
Leasing Community Intern
Cardinal Group Companies
08.2026 - CurrentRead More
Front Desk Lead / Member Manager
Massage Envy
08.2025 - 08.2026Read More
Front Desk Attendant
Nemacolin Woodlands Spa
03.2025 - 09.2025Read More
Server
Mountaineer TapHouse
10.2023 - 12.2024Read More
Phoenixville Area High School
High School Diploma
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West Virginia University
Bachelor of Arts from Political Science
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