Elizabeth Easton
Carmel,IN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rosie's Place. Proven track record in guest engagement and sales techniques, consistently exceeding performance goals. Adept at fostering positive relationships and enhancing customer satisfaction through effective communication and suggestive selling strategies.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Ardizzone Group
Indianapolis, Indiana
08.2026 - Current
- Explained lease terms, fees, and move-in requirements to applicants.
- Processed rental applications and verified resident information.
- Followed up with leads through phone, email, and walk-in visits.
- Prepared lease agreements and renewal paperwork for Ardizzone Group properties.
- Coordinated resident move-ins, move-outs, and unit transfer appointments.
- Resolved resident concerns and escalated service requests to property teams.
- Maintained leasing records and updated vacancy details in property systems.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of prospective renters, applications and leases.
SERVER
Rosie's Place
10.2025 - Current
- Provided exceptional customer service, ensuring a welcoming environment for guests.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Collaborated with team members to streamline order processing and improve service efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Adapted quickly to high-pressure situations, ensuring prompt service during peak hours.
- Gathered guest feedback to enhance overall dining experience and promote customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Lead Ambassador
Tempur-Pedic
05.2024 - 09.2025
- Led team in executing promotional events to enhance brand visibility and customer engagement.
- Trained new ambassadors on product knowledge and effective sales techniques to improve performance.
- Developed and implemented strategies to optimize customer interactions and drive satisfaction rates.
- Collaborated with marketing teams to align messaging and promotional materials with customer needs.
- Analyzed customer feedback to identify trends, enhancing service delivery and product offerings.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Supported the successful launch of new products by coordinating promotional events and marketing materials.
Counter Sales Representative
Reliable Parts
01.2022 - 08.2023
- Assisted customers with product selection and inquiries, ensuring excellent service.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels, coordinating restocking efforts for optimal product availability.
- Handled customer complaints professionally, resolving issues to enhance satisfaction.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
Education
High School Diploma -
Connersville High School
Connersville, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Memory retention
- Sales expertise
- Sales techniques
- Suggestive selling
- Guest relations management
- Task prioritization
Timeline
Leasing Consultant
Ardizzone Group
08.2026 - Current
SERVER
Rosie's Place
10.2025 - Current
Lead Ambassador
Tempur-Pedic
05.2024 - 09.2025
Counter Sales Representative
Reliable Parts
01.2022 - 08.2023
High School Diploma -
Connersville High School