Sabria Perry
Philadelphia,PA
Summary
Seasoned professional in property, real estate, and community association management with diverse experience in residential and commercial properties. Skilled in tenant relations, lease administration, and budget management to enhance operational efficiency. Possess strong leadership qualities and problem-solving skills to effectively manage teams and resolve conflicts. Successfully increased tenant satisfaction and retention through proactive communication and timely resolution of issues.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
University City Housing
Ardmore, PA
01.2024 - Current
- Facilitated leasing operations by managing appointment scheduling, conducting property tours, and meticulously organizing lease documentation
- Maintained up-to-date records of prospective tenant information in AMSI.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Orchestrated resident events to foster community spirit and strengthen tenant relationships
- Managed office supplies inventory and placed orders when necessary.
Executive Concierge
Post Brothers
Philadelphia, PA
06.2022 - 01.2024
- Communicating effectively with team members to maintain clearly defined expectations
- Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries
- Scheduling move-ins for new residents
- Arranged reservations in restaurants, theaters, museums, and other attractions for clients.
- Compiled daily reports detailing resident requests and concierge activities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Trained new concierge staff on best practices and policies.
- Ensured safekeeping of packages and deliveries for guests.
Concierge
NFC AMENITIES
Philadelphia, PA
06.2018 - 07.2022
- Greeted and directed residents, verified & recorded guest and contractors information with instructions on entering the building
- Collaborated with leasing agents, property and community managers to ensure client and resident satisfaction
- Coordinated and followed up with maintenance requests for residents
- Assured prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as conducting quality assurance follow-up
- Ensured the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Education
Bachelor of Science - Sociology
Temple University
Philadelphia, PA05.2021
Skills
- Professional communication
- Strong work ethic
- Strong communication and interpersonal skills
- Bookkeeping
- Administrative support
- Fair housing policies
- Customer and client relations
- Scheduling
- Team collaboration
- Lease administration
- Ability to multitask and manage time efficiently in a fast-paced environment
- Managerial / leadership
- Patience, empathy, and the ability to build positive relationships with diverse communities
- Basic knowledge of child development and behavior management strategies
Timeline
Leasing Consultant
University City Housing
01.2024 - Current
Executive Concierge
Post Brothers
06.2022 - 01.2024
Concierge
NFC AMENITIES
06.2018 - 07.2022
Bachelor of Science - Sociology
Temple University