Genesis Morales
Katy,TX
Summary
Driven and dedicated professional with a proven track record in hospitality service. Excelled in guest engagement and exceptional customer service. Skilled in sales techniques, I consistently exceeded sales targets by over 20%, showcasing my strong work ethic and professional appearance.
Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Property Management
03.2025 - Current
- Managed leasing process, ensuring compliance with company policies and procedures.
- Coordinated property tours, effectively showcasing amenities and fostering positive tenant relationships.
- Developed marketing strategies to increase property visibility and attract prospective tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Server/ Bartender
Sports Bar
01.2023 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Chillis
05.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Schneblys Redlands Winery
04.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
Certification
•Leasing 101
•180 hours of study in accredited Real Estate Courses at Champions School of Real Estate.
Languages
English and Spanish
Native or Bilingual
Timeline
Leasing Professional
Greystar Property Management
03.2025 - Current
Server/ Bartender
Sports Bar
01.2023 - 10.2024
Server
Chillis
05.2022 - 01.2023
Server
Schneblys Redlands Winery
04.2021 - 05.2022
High School Diploma -
South Dade Senior High School