Katelyn Whitefield
Warren
Summary
Experienced and energetic leasing professional with a proven track record in conducting engaging property tours and implementing highly effective marketing strategies. Possesses a comprehensive understanding of federal fair housing laws and local regulations, ensuring compliance and fostering a positive rental experience for all tenants. Known for maintaining a firm yet fair approach when addressing issues related to rent payments, maintenance requests, and neighbor complaints.
Overview
8
8
years of professional experience
Work History
Leasing Professional
Redwood Macomb, Macomb
03.2023 - Current
- Recording and updating details of prospective and existing landlords and tenants into a computer database swiftly
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Informing prospective tenants of results
- Inspecting properties when tenants take occupation and vacate
- Liaising with tenants to provide information and address their complaints and concerns
- Maintaining and storing documentation effectively
- Accepting rent payments, security deposits and other applicable fees
Neighborhood Manager
Redwood Macomb, Macomb
09.2023 - 03.2024
- Recording and updating details of prospective and existing landlords and tenants into a computer database swiftly
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Informing prospective tenants of results
Leasing Professional
Redwood Macomb, Macomb
05.2022 - 09.2023
- Recording and updating details of prospective and existing landlords and tenants into a computer database swiftly
- Examining properties and informing maintenance staff of issues
- Advertising available properties and conducting property tours as part of marketing activities
- Screening prospective tenants to ensure they meet eligibility requirements
- Completing lease applications and assisting with verification of application information
- Informing prospective tenants of results
- Inspecting properties when tenants take occupation and vacate
- Liaising with tenants to provide information and address their complaints and concerns
- Maintaining and storing documentation effectively
- Accepting rent payments, security deposits and other applicable fees
Marketing Assistant
Buffalo Wild Wings, Shelby Township
03.2022 - 06.2022
- Assists in all aspects of administrative work as needed to support the flow of the Marketing Department in the following areas
- Support the sports bar fundraising events by creating flyers, submitting payment forms and tracking data
- Assist with arranging and executing sponsorships
- Order Marketing materials for all locations
- Manage gift certificate inventory for each state and replenish inventory when needed
- Blazin’ Performer program
- Creates/orders certificates
- Manage donation requests such as gift baskets and gift certificates for events
Server
Buffalo Wild Wings, Clinton twp.
07.2021 - 06.2022
- Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted and maintained relationships with regular customers
Dental Assistant
Kelly Road Dental Care, Roseville
10.2020 - 07.2021
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Dental Charting and Treatment Planning
Call Center Agent
Comerica Bank, Auburn Hills
06.2020 - 08.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation
- Promoted available products and services to customers during service, account management and order calls
Server
Chilis, Roseville
04.2017 - 05.2020
- Worked with the POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted and maintained relationships with regular customers
Education
High School Diploma -
Roseville High School
05-2019
Skills
- Advanced computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Highly self-motivated, service orientated and goal oriented
- Experienced in Yardi Voyager and CRM
- Fair housing policies
- Telephone and email etiquette
- Time management
- Team leadership
- Exceptional customer service
- Strong work ethic
Timeline
Neighborhood Manager
Redwood Macomb, Macomb
09.2023 - 03.2024
Leasing Professional
Redwood Macomb, Macomb
03.2023 - Current
Leasing Professional
Redwood Macomb, Macomb
05.2022 - 09.2023
Marketing Assistant
Buffalo Wild Wings, Shelby Township
03.2022 - 06.2022
Server
Buffalo Wild Wings, Clinton twp.
07.2021 - 06.2022
Dental Assistant
Kelly Road Dental Care, Roseville
10.2020 - 07.2021
Call Center Agent
Comerica Bank, Auburn Hills
06.2020 - 08.2020
Server
Chilis, Roseville
04.2017 - 05.2020
High School Diploma -
Roseville High School
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