Emma Bonilla
Port Orange
Summary
Customer-focused professional with experience in leasing, administrative support, and customer service. Skilled in communication, organization, and problem-solving, with a proven ability to manage high-volume interactions and build strong client relationships. Bilingual and highly adaptable in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Leasing Professional
Pacifica Residential
Oldsmar
10.2025 - Current
- Assist prospective residents with tours, applications, and lease agreements
- Maintain strong resident relationships by addressing concerns and providing timely solutions
- Manage leasing documentation, ensuring accuracy and compliance
- Support marketing efforts by promoting available units and community features
- Coordinate move-ins and move-outs while maintaining excellent customer service
Front Desk Receptionist
Blaxberg & Associates
St. Petersburg
03.2025 - 08.2025
- Managed high-volume incoming calls and routed them efficiently
- Scheduled appointments and maintained organized calendars for multiple staff members
- Provided administrative support including data entry, filing, and document management
Healthcare Customer Service Representative
Elevance Health
Tampa
11.2024 - 03.2025
- Delivered exceptional service by resolving customer inquiries and issues promptly
- Handled high volumes of calls and emails while meeting performance metrics
- Built rapport with customers through active listening and personalized support
Teacher
The Learning Experience
Oldsmar
04.2024 - 11.2024
- Supported classroom instruction across multiple age groups
- Ensured a safe, engaging environment to promote child development
- Assisted with daily activities and learning programs
Teaching Assistant
Bright Beginnings Daycare
Dunedin
02.2024 - 04.2024
- Assisted lead teacher with classroom management for toddlers
- Maintained a safe and structured learning environment
Customer Service Cashier
Tile Outlets of America
Tampa
10.2023 - 03.2024
- Assisted customers with product information and purchases
- Handled cash transactions and balanced registers
- Resolved customer concerns with professionalism
Crew Member
Wendy's
Oldsmar
02.2023 - 06.2023
- Provided fast, friendly customer service in a high-volume setting
- Maintained cleanliness and health standards
- Processed orders and handled payments efficiently
Restaurant Hostess
P.F. Chang's Bistro
Tampa
03.2023 - 06.2023
- Managed seating arrangements and optimized guest flow
- Coordinated with staff to ensure efficient service
- Maintained a welcoming guest experience
Education
Civil Litigation Paralegal - Civil Litigation
Ashworth College
Norcross, GA 03.2025 - 06.2025
Leto High School
Tampa, FLSkills
- Customer Service & Issue Resolution
- Leasing & Resident Relations
- Administrative Support & Data Entry
- Microsoft Office (Word, Outlook, PowerPoint)
- Phone Etiquette
- Organization & Time Management
- Cash Handling & POS Systems
- Communication Skills
- Bilingual
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Timeline
Leasing Professional
Pacifica Residential
10.2025 - Current
Front Desk Receptionist
Blaxberg & Associates
03.2025 - 08.2025
Civil Litigation Paralegal - Civil Litigation
Ashworth College
03.2025 - 06.2025
Healthcare Customer Service Representative
Elevance Health
11.2024 - 03.2025
Teacher
The Learning Experience
04.2024 - 11.2024
Teaching Assistant
Bright Beginnings Daycare
02.2024 - 04.2024
Customer Service Cashier
Tile Outlets of America
10.2023 - 03.2024
Restaurant Hostess
P.F. Chang's Bistro
03.2023 - 06.2023
Crew Member
Wendy's
02.2023 - 06.2023
Leto High School