Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic
Rivkah Eliyahu

Rivkah Eliyahu

Clermont,FL

Summary

Energetic Customer Service/Leasing Professional knowledgeable in federal fair housing laws and local regulations, complemented by a strong background in customer service and clerical administration. Demonstrates a balanced approach when handling client's complaints/issues. Dedicated to delivering excellent customer service, with a proven ability to multitask and build professional relationships that enhance profitability and drive business results.

Having a diverse background derived from the U.S. Army, possessing skills in automotive mechanics, heavy equipment/vehicle operation, security, human relations, and hospitality, gained through domestic and global operations. Known for being team-driven and thriving in fast-paced environments.


Overview

15
15
years of professional experience

Work History

Leasing Professional

Greystar Property Management
12.2023 - 07.2024
  • Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
  • Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
  • Developed marketing materials to highlight property features and attract potential renters.
  • Kept meticulous records of correspondence between management and tenants.
  • Inspected apartments prior to resident move-in and ensured apartments are in move-in ready condition and scheduled any outstanding item to be addressed with the maintenance team.
  • Stayed informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy
  • Used the on-site property management software (Yardi) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
  • Followed-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.

Customer Service Representative

Authur Lawrence/Maximus
03.2022 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Completed customer applications and updated records to reflect current information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
  • Assisted clients with completion of applications and paperwork.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.

Process Operator

NXP Semiconductors
02.2021 - 03.2022
  • Troubleshooted and corrected any deficiencies with the process/equipment communicated to management and completed the 'Trouble-Shooting Guide' as necessary before Work Requests were written
  • Abided by all policies and procedures and proper application and use of procedures or checklists while remaining compliant with Process Safety Management
  • Logged all activities during the shift and provided thorough handover to oncoming operators.

Driver, Mechanic, Wrecker Operator

United States Army
05.2009 - 12.2016
  • Successfully drove heavy military vehicles and equipment over varied terrain and roadways without any accidents
  • Oversaw and checked proper loading and unloading of cargo on vehicles and trailers
  • Identified, corrected, and reported all vehicle deficiencies
  • Supervised and helped perform maintenance on wheeled vehicles and associated items
  • Approved in-process production by confirming specifications; conducted visual and measurement tests
  • Documented inspection results by completing reports and logs
  • Maintained wheeled vehicles, their associated trailers, and material handling systems
  • Service automotive electrical systems
  • Removed and towed equipment vehicles to a designated area
  • Rigged and recovered wheeled vehicles while applying Risk Management.

Education

Some College (No Degree) - Computer Science And Programming

Austin Community College
Austin, TX

Warrior Leadership Course - Bussiness And Human Relations

United States Army
Fort Carson, CO
06.2014

Skills

  • Electronic Information Systems
  • Mechanical Troubleshooting
  • Federal Regulation Compliance
  • Data Entry
  • Scheduling
  • Customer Service Expertise
  • Relationship Building
  • Closing and Contract Negotiations
  • Confidential Document Control
  • Analytical and Critical Thinking
  • Telephone and email etiquette
  • People Oriented
  • Issue Resolution
  • Teamwork & Collaboration
  • Organization
  • Technical knowledge

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Software

Workday

CRM Tracking

Timeline

Leasing Professional

Greystar Property Management
12.2023 - 07.2024

Customer Service Representative

Authur Lawrence/Maximus
03.2022 - 10.2023

Process Operator

NXP Semiconductors
02.2021 - 03.2022

Driver, Mechanic, Wrecker Operator

United States Army
05.2009 - 12.2016

Some College (No Degree) - Computer Science And Programming

Austin Community College

Warrior Leadership Course - Bussiness And Human Relations

United States Army

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Rivkah Eliyahu