Pamela Gould
Conway,USA
Summary
Highly organized administrative professional with 10+ years of experience coordinating complex projects, managing confidential records, preparing correspondence and documents, conducting research, monitoring deadlines, and supporting executives, clients, and cross-functional teams. Strong background in document management, scheduling, communication, records organization, compliance, and prioritizing competing demands. Detail-oriented and experienced in handling sensitive information, resolving issues, and ensuring accurate and timely completion of required documentation. Seeking to leverage strong administrative, organizational, and client-service skills in a Legal Assistant role.
Overview
12
12
years of professional experience
Work History
Leasing Professional
Greystar
Conway, USA
08.2025 - Current
- Manage multiple concurrent leasing activities, coordinating appointments, application processing, documentation, move-in and move-out procedures, and follow-up communications while maintaining accuracy and timely completion.
- Prepare, process, and maintain application and lease documentation, ensuring records are complete, accurate, and organized.
- Communicate professionally with residents, prospective residents, vendors, and internal teams by telephone, email, and in person to address questions, resolve issues, and coordinate required actions.
- Conduct detailed reviews of applications, including rental history, credit checks, and background checks, while handling confidential personal information appropriately.
- Maintain organized records and documentation throughout the leasing process and ensure required information is available when needed.
- Conduct inspections and document property conditions, demonstrating strong attention to detail and accurate recordkeeping.
- Monitor occupancy, market information, and competing properties; research and compile information to support business decisions and customer service.
- Coordinate multiple ongoing priorities while maintaining a high level of organization, professionalism, and attention to detail.
- Gained experience working with both student housing and conventional leasing operations.
Advanced Technologist II
Jackson Laboratory
Bar Harbor, USA
03.2021 - 05.2025
- Directed and coordinated multiple complex projects simultaneously, ensuring deliverables were completed accurately and in accordance with detailed requirements and established timelines.
- Monitored project tasks and deadlines, coordinating with team members to ensure timely completion and adherence to established standards.
- Communicated effectively with customers, project managers, and cross-functional teams to resolve issues, clarify requirements, and ensure successful outcomes.
- Maintained detailed documentation and records related to complex projects and critical laboratory operations.
- Reviewed information and identified process improvements through research, new technologies, and more effective resource utilization.
- Executed detailed instructions and customer-specific requirements with a 90% success rate, demonstrating strong attention to detail and ability to follow complex procedures.
- Trained team members and monitored work for compliance with established policies, procedures, and quality standards.
- Managed the care and documentation associated with the laboratory's most critical mouse strain, representing approximately 90% of total sales and requiring consistent attention to quality, accuracy, and supply.
Executive Assistant
Sweetser
Bangor, USA
08.2014 - 03.2021
- Provided direct administrative support to an executive by managing correspondence, drafting letters and documents, conducting research, organizing information, and coordinating competing priorities.
- Managed multiple projects from initiation through completion, establishing priorities and monitoring deadlines to ensure timely submission of required materials.
- Coordinated information and communication among internal staff, leadership, community partners, and other stakeholders, ensuring questions and issues were addressed promptly and professionally.
- Prepared, reviewed, and maintained documents, reports, correspondence, and other administrative materials with a high degree of accuracy and attention to detail.
- Maintained confidential personnel information and improved the organization's records management system by 75%, creating a more organized and efficient process for maintaining information and generating reports.
- Monitored and managed expenses, processed reimbursements, prepared financial reports, and maintained accurate supporting documentation, achieving 90% accuracy in financial reporting.
- Conducted research and gathered information to support executive decision-making, projects, policies, and organizational initiatives.
- Reviewed and revised policies and procedures to improve compliance and align practices with established standards and best practices.
- Managed information flow and ensured important documents, communications, and project materials were organized and accessible when needed.
- Facilitated the preparation and distribution of educational materials for staff and community outreach programs on a monthly basis.
- Handled sensitive information with discretion and maintained a professional approach when communicating with staff, clients, and community stakeholders.
Skills
- Administrative & Executive Support
- Calendar & Appointment Coordination
- Document Preparation & Management
- Deadline & Task Tracking
- Records & File Management
- Client & Professional Communication
- Research & Information Gathering
- Confidential Information Management
- Correspondence & Report Preparation
- Policy & Compliance
- Attention to Detail
- Conflict Resolution
- Telephone & Email Etiquette
- Process Improvement
- Project Coordination
- Microsoft Office / Administrative Systems
Personal Information
Title: Leasing Professional
Timeline
Leasing Professional
Greystar
08.2025 - Current
Advanced Technologist II
Jackson Laboratory
03.2021 - 05.2025
Executive Assistant
Sweetser
08.2014 - 03.2021