Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeannette-Marie Polanco

Jeannette-Marie Polanco

Bayonne,NJ

Summary

Accomplished with excellent services and abilities in customer service, telephone etiquette and issue response. Detailed knowledge of all Bayonne / Jersey City / Hoboken markets, from housing properties to restaurants, shops, recreation and social life, and with impressive financial management skills. Along with a fun, full of life personality that has a true passion for my interest. Which includes cosmetology, make-up, skin care and hair health.

Expert user of Yardi, Microsoft programs, along with all other tech skills. Including social media and marketing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Ready to join the team!

Overview

21
21
years of professional experience

Work History

Leasing Professional

Middlesex Management
06.2020 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Invited prospects to fill out application upon completion of property tour.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Artist Relations

IHeartMedia
09.2015 - 08.2020
  • Set realistic expectations with clients to consistently deliver on expectations.
  • Managed portfolio of developing and established accounts to provide clients with strategic guidance.
  • Assisted clients with establishing release timelines and flow of related marketing assets.
  • Supported artist goals with corresponding action plans and timelines.
  • Established strong relationships to partner with and navigate artists with wide range of personality types.
  • Facilitated communication between agents, talent and clients by using interpersonal skills.
  • Confirmed smooth operations between clients and talent by acting as liaison.
  • Fostered relationships with industry professionals for future connections.
  • Maintained relationships with high-profile clients in entertainment industry through consistent communication.
  • Stayed abreast of industry trends via trade publications, events and social media to keep artists at forefront of ever-changing landscape.
  • Organized and attended industry events for talent and client promotion.
  • Managed and filed contracts, invoices and other documents associated with talent.

Salon Assistant

Teezerz Salon
12.2002 - 06.2005
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Answered telephone calls to provide information and schedule new appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Helped prepare clients for hair service.
  • Set appointments for clients with detail on services requested.
  • Processed payments, entering sales in register for prompt customer service.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Increased client satisfaction by providing excellent customer service.

Education

Certifications / License - Cosmetology

Natural Motion
Jersey City, NJ
05.2002

Diploma -

Bayonne High School
Bayonne, NJ
06.2001

Skills

  • Maintenance Requests
  • Social Media Engagement
  • Tenant and Owner Liaising
  • Issue Escalation
  • Lead Conversion
  • Administrative Oversight
  • Rent Collection
  • Screening Processes
  • Administrative Support
  • File Management
  • Property Showing
  • Telephone Etiquette
  • Insurance Coordination
  • Contractual Obligations
  • Property Tours
  • Common Area Maintenance
  • Sales and Marketing Aptitude
  • Fair Housing Compliance
  • Community Engagement
  • Professional Relationships
  • Staff Management
  • Move-In Coordination
  • Collect Payments
  • Background Checks
  • Collections Procedures
  • Application Verification
  • Leasing and Sales
  • Team Collaboration
  • Serve Customers
  • Event Planning
  • Social Perception
  • Disturbance Handling
  • Resident Relations
  • Calendar Management
  • Workflow Planning
  • Customer Relations
  • Coaching and Training
  • Conflict Management
  • Project Management
  • Financial Tracking
  • Email Correspondence
  • Event Coordination
  • Deposit Collection
  • Office Management Software
  • Artist Assistance
  • Popular Trends
  • Communications and Media
  • Customer Experience
  • Sales Strategies
  • Bridal Makeup Application
  • Editorial Looks
  • Video Tutorials
  • Persuasion and Personal Influence
  • Industry Networking
  • Event Shoots
  • Eyebrow Shaping
  • Film and Television Makeup
  • Services Marketing
  • Social Media Platforms
  • Makeup Application

Languages

Spanish
Native or Bilingual

Timeline

Leasing Professional

Middlesex Management
06.2020 - Current

Artist Relations

IHeartMedia
09.2015 - 08.2020

Salon Assistant

Teezerz Salon
12.2002 - 06.2005

Certifications / License - Cosmetology

Natural Motion

Diploma -

Bayonne High School

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Jeannette-Marie Polanco