Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Morales

Katy

Summary

Driven and dedicated professional with a proven track record in hospitality service. Excelled in guest engagement and exceptional customer service. Skilled in sales techniques, I consistently exceeded sales targets by over 20%, showcasing my strong work ethic and professional appearance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leasing Professional

Greystar Property Management
02.2025 - Current
  • Managed leasing process, ensuring compliance with company policies and procedures.
  • Coordinated property tours, effectively showcasing amenities and fostering positive tenant relationships.
  • Developed marketing strategies to increase property visibility and attract prospective tenants.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Server/ Bartender

Sports Bar
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Chillis
05.2022 - 01.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Schneblys Redlands Winery
04.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

South Dade Senior High School
Homestead, FL
05.2022

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Sales Techniques

Certification

•Leasing 101

•180 hours of study in accredited Real Estate Courses at Champions School of Real Estate.

Languages

English and Spanish
Native or Bilingual

Timeline

Leasing Professional

Greystar Property Management
02.2025 - Current

Server/ Bartender

Sports Bar
01.2023 - Current

Server

Chillis
05.2022 - 01.2023

Server

Schneblys Redlands Winery
04.2021 - 05.2022

South Dade Senior High School

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