Nicki Chasteen Harner
Panama City Beach,FL
Summary
Leasing Professional with experience in property management and customer service. Skilled in lease negotiations and market analysis. Strong communication skills and attention to detail to ensure resident satisfaction, compliance with lease terms and efficiently managing the leasing process. Known for fostering team collaboration and adaptability in dynamic environments, ensuring reliable and results-driven performance.
20+ Yrs Hospitality Sales & Customer Service Catering & Conference Planning/Coordinator. Results oriented, dedicated team player, strong interpersonal skills and time management
Overview
14
14
years of professional experience
Work History
Leasing Professional
Greystar Property Management
05.2022 - 03.2023
Leasing Professional/Assistant Manager
Greystar Property Management
12.2020 - 05.2022
- Responding to rental inquiries: Engaging with prospective residents to understand their needs and preferences.
- Leading property tours: Guiding potential residents through the property and its amenities.
- Scheduling tours: Organizing and assisting property open houses.
- Processing applications: Collecting and managing rental applications and supporting documentation.
- Follow-ups: Keeping in touch with prospective residents who have not yet made a leasing decision.
- Compliance: Ensuring resident files are complete and maintained per company procedure.
- Managing resident relations: Ensuring a positive living experience for current residents.
- Event coordination: Planning and executing resident social events.
- Customer Service: Addressing resident concerns and coordinating maintenance requests to ensure a smooth transition for residents and maintaining high occupancy rates.
- Other Duties: Collecting deposits and rental payments. Cleaning common areas, such as model show rooms, club house and office space.
Catering & Event Coordinator
Westward Look Resort & Spa
10.2015 - 03.2020
- Prepare & distribute all internal paperwork, group resumes, purchase orders, invoices, and final client billing
- Negotiate and execute contracts with outside vendors
- Coordinate & supervise logistics for all departments in event set up and execution of function space, audio visual equipment, meals and entertainment
- Manage guest room blocks and transportation
- Perform all other duties as assigned, including Manager on Duty
- Accurately forecast Banquet Revenue
Catering & Event Coordinator
Westin La Paloma Resort & Spa
12.2013 - 10.2015
- Responsible for booking and servicing all La Paloma Country Club member events
- Book and service short-term local catering events
- Conference Services for Arizona Sales Manager & small short-term meetings
National Sales Manager
Sheraton Tucson Hotel & Suites
12.2012 - 10.2013
- Responsible for booking $980,000 in group sales, SMERF/Government Market
- Solicit and develop new accounts while maintaining and strengthening existing relationships by networking, outside sales calls, prospecting, sales trips, and trade shows
- Accurately forecast personal group sales revenues while striving to meet or exceed sales goals
National Sales Manager
Omni Tucson National Resort
08.2010 - 12.2012
- Responsible for booking $1.5 million in group sales, East Coast/Mid West Market
- Solicit and develop new accounts while maintaining and strengthening existing relationships by networking, outside sales calls, prospecting, sales trips, and trade shows
- Accurately forecast personal group sales revenues while continuing to meet or exceed sales goals
Director of Sales
Tanque Verde Ranch Resort
11.2008 - 06.2010
- Responsible for recruiting, hiring, training and supervising a successful sales and conference services staff
- Responsible for booking in all market segments, national and international
- Solicit and develop new accounts while maintaining and strengthening existing relationships with local, national and international accounts by networking, outside sales calls, prospecting, and trade shows
- Accurately forecast group sales revenues and prepare departmental monthly reports
- Assisted with advertising and marketing in local and national trade publications and special promotions
Skills
- Strong work ethic
- Dependable and reliable
- Team Player
- Goal-oriented mindset
Timeline
Leasing Professional
Greystar Property Management
05.2022 - 03.2023
Leasing Professional/Assistant Manager
Greystar Property Management
12.2020 - 05.2022
Catering & Event Coordinator
Westward Look Resort & Spa
10.2015 - 03.2020
Catering & Event Coordinator
Westin La Paloma Resort & Spa
12.2013 - 10.2015
National Sales Manager
Sheraton Tucson Hotel & Suites
12.2012 - 10.2013
National Sales Manager
Omni Tucson National Resort
08.2010 - 12.2012
Director of Sales
Tanque Verde Ranch Resort
11.2008 - 06.2010
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