Charlotte Martin
denise42569@outlook.com,denise42569@outlook.com
Summary
Seasoned Senior Customer Service Representative at TransUnion LLC, I excelled in client relations, ensuring high satisfaction rates. With strong organizational skills and a knack for fostering long-term relationships, I consistently exceeded expectations, leveraging my expertise to minimize additional contact from customer.
Overview
28
28
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway HomeServices Fox & Roach, REALTORS
07.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Senior Customer Service Representative
TransUnion LLC
07.1997 - 06.2023
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients over phone or via email,answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in processors and policies, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
Education
High School Diploma -
Chester High School
Chester, PA06-1987
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- House showings
- Active PA and DE real estate license's Referral license in NJ
- Client relations
- Attention to detail
Timeline
Real Estate Agent
Berkshire Hathaway HomeServices Fox & Roach, REALTORS
07.2024 - Current
Senior Customer Service Representative
TransUnion LLC
07.1997 - 06.2023
High School Diploma -
Chester High School
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