Charlotte Mattison
Massena,NY
Summary
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Reliable Shift Leader with 10 years in Retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
16
16
years of professional experience
Work History
Supervisor
Kinney Drugs
10.2017 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Logistics Team Member
Office Max
04.2014 - 01.2015
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Education
High School Diploma -
Gouverneur
Gouverneur06.1991
Skills
- Resolving Complaints
- Good Judgment
- Customer Management
- Deadline Adherence
- Critical Thinking
- Team Management
- Customer Service
- Safe Work Methods
- Job Assignments
- Shrinkage Prevention
- Time Management
- Verbal and Written Communication
- Attention to Detail
- Planning and Execution
- Shift Coverage
Timeline
Supervisor
Kinney Drugs
10.2017 - Current
Logistics Team Member
Office Max
04.2014 - 01.2015
High School Diploma -
Gouverneur
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