Charlotte McCelos
Columbus,Georgia
Summary
Customer service with 20 years of diverse experience in staff management, customer inquiries, and technical troubleshooting. Proven ability to maintain high customer satisfaction through effective problem-solving and empathetic communication. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
TAX CONSULTANT/OFFICE MANAGER
One Way Tax Service
Columbus, Georgia
10.2010 - Current
- Prepared and filed 82 individual and business returns electronically to the IRS and state tax offices.
- Consult with the IRS and state tax offices daily to resolve client issues, and for updated tax changes.
- Assist in training and mentoring five employees regarding updated tax law and procedures.
- Send a fax, scan documents, enter data, and prepare letters and documents for clients.
DISTRICT SALES MANAGER
Metro by T-Mobile
Columbus, GA
09.2015 - 03.2025
- Led a team of seven store managers, six assistant managers, and forty-five sales representatives, exceeding quarterly sales goals by 20%.
- Visited struggling stores within the GA and AL regions, and implemented corrective strategies, preventing closures.
- Recruited, hired, trained, coached, evaluated, resolved conflicts, motivated, and managed personnel within the assigned area.
- Conducted regular meetings with district staff to review progress, report sales numbers, and develop strategies for further improvement.
LEAD SALES ASSOCIATE
Wireless & Beyond
Columbus, Georgia
12.2013 - 09.2015
- Top sales associate for six consecutive months, with 270 devices and over $9,000 in accessory sales.
- Created a first-rate customer experience while handling customers' needs with high customer retention/satisfaction rate.
- Motivated eight team members in selling and meeting their monthly goals, and executed several sales promotions.
- Identifies and acts upon opportunities to upsell additional products and services.
KEY HOLDER/SALES ASSOCIATE
Shoe Department
Columbus, Georgia
11.2012 - 09.2013
- Managed and trained ten sales associates while also assisting customers with merchandise.
- Exceeded sales quotas on a consistent basis, and motivated co-workers to upsell on all transactions.
- Received, maintained stock orders, and completed inventory reports.
GENERAL CLERK II
Cubic Omega Training Division
Ft. Benning, Georgia
06.2006 - 11.2010
- Interviewed and processed over 200 personnel weekly for deployment and redeployment, and briefed soldiers, contractors and DOD civilians.
- Completed transmittal reports and maintained filing system for deployed personnel.
- Prepared and drafted all outgoing correspondence in a timely manner.
Education
COMPLETED COURSEWORK TOWARDS CERTIFIED CUSTOMER SERVICE SPECIALIST -
Columbus Technical College
ColumbusCOMPLETED COURSEWORK TOWARDS CERTIFIED LIFE AND HEALTH INSURANCE SPECIALIST -
Columbus Technical College
ColumbusSkills
- Team leadership
- Training and mentoring
- Problem solving
- Data entry accuracy
- Customer relationship management
- Administrative support
- Multi-task management
- Microsoft outlook, word, and Excel
Timeline
DISTRICT SALES MANAGER
Metro by T-Mobile
09.2015 - 03.2025
LEAD SALES ASSOCIATE
Wireless & Beyond
12.2013 - 09.2015
KEY HOLDER/SALES ASSOCIATE
Shoe Department
11.2012 - 09.2013
TAX CONSULTANT/OFFICE MANAGER
One Way Tax Service
10.2010 - Current
GENERAL CLERK II
Cubic Omega Training Division
06.2006 - 11.2010
COMPLETED COURSEWORK TOWARDS CERTIFIED CUSTOMER SERVICE SPECIALIST -
Columbus Technical College
COMPLETED COURSEWORK TOWARDS CERTIFIED LIFE AND HEALTH INSURANCE SPECIALIST -
Columbus Technical College
Similar Profiles
Luis SantosLuis Santos
Tax preparer-office manager at AC Tax service and KNL Tax ServiceTax preparer-office manager at AC Tax service and KNL Tax Service
Sameed Bin IqbalSameed Bin Iqbal
Junior Tax Accountant at E Tax Income Tax ServiceJunior Tax Accountant at E Tax Income Tax Service
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service
CECELIA REDDOCHCECELIA REDDOCH
Owner at CECE'S CLEANINGOwner at CECE'S CLEANING
Alice HillAlice Hill
Teaching Assistant at Muscogee County School DistrictTeaching Assistant at Muscogee County School District