Charlotte McElwee
Harvey,LOUISIANA
Overview
34
34
years of professional experience
Work History
Medical Assistant
Ochsner Health System
New Orleans, LA
02.2017 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- I am the go to person for the office staff. I am always there for them to help with any questions they may have and assist them with whatever they need.
- During my co workers time out of the office I maintained everything in the office on my own.
- I always help out when asked to go to other departments if they are short. When doing so I carry with me all of my paperwork from my office as well as my messages refills etc. No matter where I am working I am still committed to my department and the workload there.
- I was told about an incident in cardiology with a code and jumped in to get a program started to teach medical assistants what to do in case of a code in the clinic. I am still working with Amanda Smith in getting that put in place.
- My patients are always put first and when training I emphasize this to new employees as well.
Patient Service Representative
Ochsner Health System
New Orleans, LA
06.2002 - 05.2015
- Used [Software] to schedule appointments.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Educated patients on medicine and at-home healthcare tools.
- Kept current with literature and felid advancements to advocate to and for patients.
- When I was in cardiology I would set up the stress lab for the next day and make sure patients were educated on the test and what was going to be done during the test.
- I was put in referrals and assisted patients with scheduling tests and referrals for Internal Medicine and later became the lead in referrals.
- I left Ochsner for a year and a half after my husband passed away to get myself together.
- During my time off I was still called and asked about how to do things from different employees, so I feel like I never really left .
Operations Manager
Doctors Exchange
Metairie, LA
02.1986 - 06.2002
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
GED -
John Ehret High School
Marrero, LASkills
- Coordinating Drug Refills
- Pharmacy Relations
- Social Perceptiveness
- Patient Relations
- Problem Anticipation and Resolution
- Decision Making
- Multitasking and Prioritization
- Clear Communication
- Time Management
- Cleaning and Organizing
- Examination Preparation
- Supply Management
- Appointment Scheduling
- Updating Medical Records
- Patient Chart Tracking
- Sanitizing and Cleaning
- Electronic Charting
- Vitals Collection and Documentation
- Standards Compliance
- Data Entry
- Mobility Assistance
- Conflict Resolution
- Flexibility and Adaptability
- Relationship Building
Additional Information
I am committed to Ochsner and their mission. During my break from working there was no question where I was going to go when I returned to working. I love working for Ochsner and can't imagine being anywhere else. My plan is to stay here until I retire. I believe in their vision and mission and that is what I use for my work ethic.
Timeline
Medical Assistant
Ochsner Health System
02.2017 - Current
Patient Service Representative
Ochsner Health System
06.2002 - 05.2015
Operations Manager
Doctors Exchange
02.1986 - 06.2002
GED -
John Ehret High School