Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charlotte McElwee

Harvey,LOUISIANA

Overview

34
34
years of professional experience

Work History

Medical Assistant

Ochsner Health System
New Orleans, LA
02.2017 - Current
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • I am the go to person for the office staff. I am always there for them to help with any questions they may have and assist them with whatever they need.
  • During my co workers time out of the office I maintained everything in the office on my own.
  • I always help out when asked to go to other departments if they are short. When doing so I carry with me all of my paperwork from my office as well as my messages refills etc. No matter where I am working I am still committed to my department and the workload there.
  • I was told about an incident in cardiology with a code and jumped in to get a program started to teach medical assistants what to do in case of a code in the clinic. I am still working with Amanda Smith in getting that put in place.
  • My patients are always put first and when training I emphasize this to new employees as well.

Patient Service Representative

Ochsner Health System
New Orleans, LA
06.2002 - 05.2015
  • Used [Software] to schedule appointments.
  • Compiled and reviewed medical charts.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Educated patients on medicine and at-home healthcare tools.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • When I was in cardiology I would set up the stress lab for the next day and make sure patients were educated on the test and what was going to be done during the test.
  • I was put in referrals and assisted patients with scheduling tests and referrals for Internal Medicine and later became the lead in referrals.
  • I left Ochsner for a year and a half after my husband passed away to get myself together.
  • During my time off I was still called and asked about how to do things from different employees, so I feel like I never really left .

Operations Manager

Doctors Exchange
Metairie, LA
02.1986 - 06.2002
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Education

GED -

John Ehret High School
Marrero, LA

Skills

  • Coordinating Drug Refills
  • Pharmacy Relations
  • Social Perceptiveness
  • Patient Relations
  • Problem Anticipation and Resolution
  • Decision Making
  • Multitasking and Prioritization
  • Clear Communication
  • Time Management
  • Cleaning and Organizing
  • Examination Preparation
  • Supply Management
  • Appointment Scheduling
  • Updating Medical Records
  • Patient Chart Tracking
  • Sanitizing and Cleaning
  • Electronic Charting
  • Vitals Collection and Documentation
  • Standards Compliance
  • Data Entry
  • Mobility Assistance
  • Conflict Resolution
  • Flexibility and Adaptability
  • Relationship Building

Additional Information

I am committed to Ochsner and their mission. During my break from working there was no question where I was going to go when I returned to working. I love working for Ochsner and can't imagine being anywhere else. My plan is to stay here until I retire. I believe in their vision and mission and that is what I use for my work ethic.

Timeline

Medical Assistant

Ochsner Health System
02.2017 - Current

Patient Service Representative

Ochsner Health System
06.2002 - 05.2015

Operations Manager

Doctors Exchange
02.1986 - 06.2002

GED -

John Ehret High School
Charlotte McElwee