Erica King
Norfolk,VA
Summary
A detail-oriented and organized individual who exemplifies professionalism and an ability to deliver customer service in the highest standards of excellence. Proficient at managing multiple projects and tasks at any moment. Highlighted leadership qualities and the ability to collaborate with individuals from varying backgrounds, while promoting team values. Exceptional communication, planning, organizational and project management skills. Dedicated and empathetic Clinical Medical Assistant offering knowledge in direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Eager for professional growth, increased responsibility, and the opportunity to apply extensive Clinical Medical Assistant knowledge in an engaging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
EVMS Surgery
Norfolk, VA
01.2025 - 12.2025
- Assist healthcare providers in performing clinical procedures efficiently.
- Maintain and update electronic health records with precision.
- Educate patients on treatment plans and
- medication usage effectively.
- Passing requested instruments and supplies to the surgeon.
- : Monitoring vital signs (blood pressure, heart rate), running equipment, and managing the sterile field.
- Providing suction, holding retractors, applying pressure to control bleeding, and sometimes assisting with sutures or closing incisions.
Medical Assistant
Chesapeake Regional Hospital
01.2023 - 02.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Sales Advisor
Life Protect 24/7
01.2020 - 01.2023
- Manages a stream of inbound calls while working in a positive call center atmosphere
- Communicates with customers about medical alert system while keeping customer satisfaction at the core of every call
- Builds sustainable relationships and assess customer needs by listening, clarifying information, and providing solutions
- Provides quality customer service and sales to seniors using passion, integrity, leadership, learning, accountability, and respect
- Achieves established sales targets by generating new customer accounts
- Monitors queues and email inboxes to respond to customers via multiple media formats.
Intern
Ghent Elementary
01.2018 - 01.2019
- Prepared and graded subject tests and assignments for students
- Remained calm and patient in student interactions to support individual growth and development
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements
- Taught students as an entire class or individually
- Prepared students for statewide tests
- Adapted teaching methods and materials to meet students' varying needs and interests
- Created lesson plans and chose supporting materials to promote positive learning experiences in elementary education.
Education
Certified Clinical Medical Assistant - undefined
Tidewater Community College
Norfolk, VA12.2022
High School Diploma - undefined
Matthew Fontaine Maury High School
Norfolk, VA06.2019
Certification - Early Childhood Education
Norfolk Technical Vocational Center
Norfolk, VA06.2019
Skills
Operating EKG Equipment
Medical Records Management
Wound Care
Managing Medical Laboratory Equipment
Insurance Forms knowledge
Vitals Collection
Medical Terminology
Coordinating Drug Refills
Appointment Scheduling
Routine Laboratory Testing
Examination Preparation
Clinical and Operational Judgement
Cleaning and Sanitizing
Diagnostic Testing
Inbound Phone Call Management
Customer Service Experience
Account Management
Customer Needs Assessment
Negotiation Tactics
Time Management
Teamwork and Collaboration
Problem-Solving
Order Processing
Verbal and Written Communication
Documentation and Recordkeeping
Listening Skills
Reliable and Punctual
Data Entry and Maintenance
Relationship Building
Curriculum Development
Lesson Planning
Certification
- Certified Clinical Medical Assistant, National Health Center Association, 2022-12
- Certified, Health Insurance Portability and Accountability Act of 1996 (HIPPA), 2022-12
- Certified, Basic Life Support (BLS)/Cardiopulmonary Resuscitation (CPR), 2022-10
- Certified, Blood Borne Pathogens, 2022-11
Timeline
Medical Assistant
EVMS Surgery
01.2025 - 12.2025
Medical Assistant
Chesapeake Regional Hospital
01.2023 - 02.2024
Sales Advisor
Life Protect 24/7
01.2020 - 01.2023
Intern
Ghent Elementary
01.2018 - 01.2019
Certified Clinical Medical Assistant - undefined
Tidewater Community College
High School Diploma - undefined
Matthew Fontaine Maury High School
Certification - Early Childhood Education
Norfolk Technical Vocational Center