Charlotte McMillan
Leesburg,TX
Summary
Facility Rehab Lead at Choice Health At Home with a proven track record in enhancing service delivery through exceptional problem-solving and time management skills. Adept at fostering teamwork and collaboration, I excel in creating positive client experiences while effectively coordinating home health services and activities in a fast-paced, everchanging environment.
Team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Facility Rehab Lead
Choice Health At Home
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinate Home Health Services in a congregate living community.
- Plan and implement activities for residents of congregate living community.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Travel Agent
Just Pack Your Bags Travel
01.2024 - 04.2025
- Coordinated travel itineraries for clients, ensuring all details met preferences and requirements.
- Researched and booked accommodations, flights, and activities to enhance customer experiences.
- Developed strong relationships with vendors to secure optimal travel deals and services.
- Assisted clients in navigating travel documentation and requirements for international trips.
- Managed client inquiries via phone and email, delivering timely responses and solutions.
- Created promotional materials highlighting special travel packages to attract new clientele.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Office Manager
McMillan Construction
08.2018 - 04.2025
- Coordinated office operations to enhance workflow efficiency and support project timelines.
- Managed procurement processes, ensuring timely acquisition of materials and supplies for construction projects.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw scheduling and logistics for on-site meetings, ensuring proper resource allocation and organization.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Owner
Celebrations/It's In The Bag
01.2002 - 08.2009
- Developed and implemented operational strategies to enhance customer experience and satisfaction.
- Managed inventory systems to streamline order fulfillment and reduce waste.
- Developed creative themes and concepts tailored to client preferences, enhancing overall guest experience.
- Managed logistics including venue selection, catering arrangements, and transportation coordination for events.
- Adapted quickly to unforeseen circumstances during events, implementing contingency plans as needed to maintain a successful outcome.
- Designed and coordinated detailed event timelines to ensure seamless execution of parties.
- Implemented menu planning strategies based on client preferences and dietary restrictions, improving customer experience.
- Managed logistics for transportation and setup of catering equipment, ensuring timely arrival at venues.
- Provided friendly, courteous service to create memorable moments for guests.
Education
Associate of Science - Public Health
Northeast Texas Community College
Mount Pleasant, Texas, TX08-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Activity coordination
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Active listening
- Adaptability and flexibility
- Self motivation
Timeline
Facility Rehab Lead
Choice Health At Home
04.2025 - Current
Travel Agent
Just Pack Your Bags Travel
01.2024 - 04.2025
Office Manager
McMillan Construction
08.2018 - 04.2025
Owner
Celebrations/It's In The Bag
01.2002 - 08.2009
Associate of Science - Public Health
Northeast Texas Community College