Charlotte Meier
Eau Claire
Summary
Dynamic and results-driven professional with extensive experience in office operations, administrative support, and customer service. Known for exceptional organizational skills and a self-motivated approach, consistently delivering high-quality outcomes while effectively managing multiple priorities and meeting tight deadlines. Strong communication and interpersonal abilities foster positive relationships with clients and colleagues. Proficient in Microsoft Office Suite, with expertise in managing calendars and schedules to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Resource Management Assistant
Xcel Energy
08.2025 - Current
- Analyze and resolve technical challenges to optimize user productivity and reinforce system reliability.
- Develop and manage comprehensive reports to track scheduling data effectively.
- Overseeing the assessment of employee absence, tardiness, overtime, and vacation requests. Collaboration with team members and management to align requests with organizational policies and ensure compliance.
- Analyze outage data and facilitated effective response strategies to uphold customer satisfaction and ensure operational continuity.
- Evaluation of performance metrics to uncover trends and deliver actionable insights for strategic enhancements.
Customer Care Representative
Xcel Energy
04.2025 - Current
- Utilize strong communication abilities to address customer inquiries and provide support through various channels including phone, email, and online chat.
- Resolving customer inquiries effectively, contributing to improved service quality and satisfaction levels.
- Executing account management and billing inquiries, maintaining accuracy and clarity in all customer interactions.
- Analyzing and rectifying customer concerns effectively, ensuring high standards of service quality and operational excellence.
- Manage customer inquiries by processing merchandise exchanges, issuing refunds, and adjusting billing statements.
Front End Manager, First Assistant
Menard Inc.
01.2023 - 01.2025
- Analyzed customer service challenges and executed solutions to ensure timely resolution of issues.
- Developed and implemented training sessions for new hires on POS systems and cash handling protocols to support seamless operations.
- Collaborated with merchandising teams to optimize product placement and drive sales performance.
- Streamlined workspace organization to promote productivity and operational effectiveness.
- Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service.
- Trained and supported staff in executing sales techniques to maximize revenue opportunities.
- Handled large amounts of money and supported accuracy of financial transactions.
- Collaborated with store manager to monitor inventory levels and address customer inquiries. Oversaw the introduction of new product offerings and coordinated promotional campaigns.
- Provided support for other departments as needed, including stocking shelves and cleaning merchandise areas.
- Evaluated workforce needs to anticipate demand and realign schedules for improved operational performance.
- Engaged with team members to share scheduling updates, ensuring clarity and fostering a cooperative work environment.
Head Cashier
Menard Inc.
03.2021 - 01.2023
- Trained and mentored new cashiers, fostering a team-oriented environment to enhance service quality.
- Coordinated register assignments and break schedules to optimize workflow during peak hours.
- Collaborated with management to streamline checkout processes, improving overall operational efficiency in the store.
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
- Delivered quick, professional, and friendly check-out experience to customers.
- Balanced cash drawer and performed daily audit procedures.
- Restocked front-end display cases and racks to maintain optimum inventory.
- Enforced all front-end policies and procedures including dress code and attendance.
Education
Bachelor of Science (B.S.) - Professional Studies
University of Wisconsin-Eau Claire
Eau Claire, WI, USMinor - Spanish
National University of Costa Rica
Heredia, Costa RicaSkills
- Effective time management
- Cross-functional collaboration
- Skilled in office software applications
- Verbal and written communication
- Administrative tasks
- Data entry
- Project management
- Client relationship management
- Meticulous attention to detail
- Business management
- Task delegation
- Scheduling expertise
- Multitasking
Timeline
Resource Management Assistant
Xcel Energy
08.2025 - Current
Customer Care Representative
Xcel Energy
04.2025 - Current
Front End Manager, First Assistant
Menard Inc.
01.2023 - 01.2025
Head Cashier
Menard Inc.
03.2021 - 01.2023
Minor - Spanish
National University of Costa Rica
Bachelor of Science (B.S.) - Professional Studies
University of Wisconsin-Eau Claire