Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlotte MIller

Northampton

Summary

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

31
31
years of professional experience

Work History

Patient Service Representative

Northern Light Ar Gould Hospital
Presque Isle
01.2025 - 04.2026
  • Greeted patients and visitors with a warm and welcoming demeanor.
  • Scheduled and confirmed patient appointments efficiently using hospital software.
  • Collected and verified patient information for accurate record-keeping.
  • Assisted patients with insurance inquiries and billing questions effectively.
  • Managed phone calls, directing inquiries to appropriate departments promptly.
  • Coordinated communication between patients and healthcare providers seamlessly.
  • Maintained a clean and organized reception area for positive first impressions.
  • Collaborated with team members to enhance patient service processes continually.
  • Answered incoming calls in a professional manner.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Inputted patient demographic data into electronic health record system.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Registered patients by verifying records to update computer system and patient charts.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Maintained a clean and organized reception area.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Obtained proper authorization and identification to release confidential medical records.
  • Assisted with the completion of medical forms and records.

KFC Team Member

KFC Taco Bell
Presque Isle
03.2023 - 02.2024
  • Prepared food items according to standardized recipes and safety guidelines.
  • Operated kitchen equipment safely and efficiently during peak hours.
  • Maintained cleanliness and organization of workstations throughout shifts.

Warehouse Worker

Emerald PackagingInc
Orlando
02.2020 - 02.2023
  • Operated forklifts to move materials safely and efficiently.
  • Assisted in inventory management using warehouse management systems.
  • Prepared shipments by packaging products according to specifications.

Customer Service Manager

Kmart
McAllen
08.2016 - 01.2020
  • Managed customer service team to enhance overall service quality.
  • Trained staff on company policies and customer interaction techniques.
  • Resolved customer complaints through effective communication and problem-solving skills.

Customer Service Cashier

Mardens
Waterville
05.2012 - 08.2016

Cashier Team Lead

Ocean State Job Lot
Waterville
06.2008 - 04.2012

Customer Service Cashier

Renys
Belfast
10.1999 - 06.2008
  • Operated cash register and processed customer transactions efficiently.
  • Handled customer inquiries and resolved issues promptly.

Cashier

Wise
Grandfalls
05.1998 - 06.1999

Customer Service Representative

Chubbys
Grandfalls
09.1996 - 04.1998

Dishwasher

Irving forty Acres
Grandfalls
08.1995 - 09.1996

Education

Southern Victoria
Andover, NB

Some College (No Degree) - Psychology

University of Maine Augusta
Waterville , ME

Skills

  • Customer Service
  • Leadership Skills
  • Multitasking
  • Great Communication Skills
  • Team Attitude
  • Attention to detail
  • Technology Profiency

References

References available upon request.

Timeline

Patient Service Representative

Northern Light Ar Gould Hospital
01.2025 - 04.2026

KFC Team Member

KFC Taco Bell
03.2023 - 02.2024

Warehouse Worker

Emerald PackagingInc
02.2020 - 02.2023

Customer Service Manager

Kmart
08.2016 - 01.2020

Customer Service Cashier

Mardens
05.2012 - 08.2016

Cashier Team Lead

Ocean State Job Lot
06.2008 - 04.2012

Customer Service Cashier

Renys
10.1999 - 06.2008

Cashier

Wise
05.1998 - 06.1999

Customer Service Representative

Chubbys
09.1996 - 04.1998

Dishwasher

Irving forty Acres
08.1995 - 09.1996

Southern Victoria

Some College (No Degree) - Psychology

University of Maine Augusta
Charlotte MIller