Charlotte Moore
Washougal,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Scale House Operator
Cemex USA
01.2006 - 01.2009
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Followed up with customers to handle delays or other issues.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Weighed and measured aggeracaltural materials and updated records with collected data.
- Guided operators to correct drop locations.
- Operated weigh scales and issued tickets when necessary.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Complied with safety regulations to avoid potential injuries and support company goals.
Call Center Customer Service Representative/Dispatcher
Paratransit Services
01.2000 - 01.2004
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
US Grant High School
Portland, ORClass A -
IITR Truck Schools
Clackamas, ORAssociate of Applied Science - Administrative Assistance And Secretarial Science
Penn Foster College
Scottsdale, AZ07.2024
Skills
- Resolving Issues
- Technical Troubleshooting
- Client Satisfaction
- Customer Account Updates
- Delivery Schedules
- Conflict Resolution Techniques
- Active Listening Skills
- Call Control
- Microsoft Office
- Windows 10, Word, and Ecxel
Timeline
Scale House Operator
Cemex USA
01.2006 - 01.2009
Call Center Customer Service Representative/Dispatcher
Paratransit Services
01.2000 - 01.2004
High School Diploma -
US Grant High School
Class A -
IITR Truck Schools
Associate of Applied Science - Administrative Assistance And Secretarial Science
Penn Foster College
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