charlotte morelos
FREMONT,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Global Security Resilience Service Administrator
Securitas Security Services USA
Mountain View, CA
03.2021 - Current
- 5+ years of CCURE experience
- Resolved complex configuration issues by analyzing logs, identifying root cause of problem, researching possible solutions, testing fixes, documenting results.
- Collaborating closely with clients to fit their needs
- Provided technical support for hardware and software issues related to system configuration.
- Mapped industry standard design patterns to existing code base to derive component architecture model of system.
- Trained staff and users to work with computer systems and programs.
- Configured settings on various types of Access Control Systems according to customer requirements.
- Resolved problems encountered by end users when using the Access Control System.
Education
High School Diploma -
John F. Kennedy High School
Fremont, CA06-2012
Some College (No Degree) -
Ohlone College
Fremont, CASkills
- Clerical Support
- Customer Service
- Analytical
- Training & Development
- Critical Thinking
- Time Management
- Good Telephone Etiquette
- Multitasking
- Programming
- Technical Support
- Network Troubleshooting
- Project Coordination
- Vendor coordination
References
Name: Monique Lafrinere
Title: GSRS Administrative Support Supervisor
Company: Securitas
Phone: 408-242-4232
Relationship: Supervisor
Timeline
Global Security Resilience Service Administrator
Securitas Security Services USA
03.2021 - Current
High School Diploma -
John F. Kennedy High School
Some College (No Degree) -
Ohlone College
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