Charlotte Nelson
Saint Clair Shores,MI
Summary
Detail-oriented retail sales associate with proven skills in cash register operations and effective communication. Known for maintaining high standards of cleanliness while delivering exceptional customer service and training new staff to exceed performance expectations. Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier/Retail Sales Associate
Whistle Stop Hobby & Toy
Saint Clair Shores, MI
09.2023 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Trained new staff on register operation and customer service protocols effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Elevate Salon Institute
Utica, MIEsthetician License -
Elevate Salon Institute
Utica, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Time management skills
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Staff training
Timeline
Cashier/Retail Sales Associate
Whistle Stop Hobby & Toy
09.2023 - 09.2025
High School Diploma -
Elevate Salon Institute
Esthetician License -
Elevate Salon Institute