Charlotte Ratner
Shaker Heights
Summary
I am a motivated and hard worker committed to doing good work while satisfying those I work for and with.
Overview
3
3
years of professional experience
Work History
Babysitter
Families
04.2022 - Current
- Play games, work on puzzles, and read books to young children.
- Communicate positively with children and guardians.
- Organize and clean homes after activities by picking up toys and straightening up play rooms.
- Maintain a clean and organized environment to ensure the well-being of children under care.
- Prepare healthy, age-appropriate snacks and meals.
- Bathe, dress, and help with teeth brushing as part of bedtime preparation.
- Teach children to organize toys, wash hands, and share by leading by example.
- Handle conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improve child safety by vigilantly monitoring play areas and consistently enforcing rules.
Intern
The Max Collaborative
05.2024 - 06.2024
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Team Member
Mitchells Ice Cream
05.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Intern
Cleveland Metroparks Zoo
05.2023 - 06.2023
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Completed physical tasks to make the Zoo more inclusive for those with disabilities
- Worked with faculty and other students alike
Education
Bachelor of Arts -
University of Miami
Coral Gables, Florida05-2028
Skills
- Customer service
- Team collaboration
- Organizational skills
- Effective communication
- Problem solving
- Conflict resolution
- Patience and empathy
- Time management
Values
- Acceptance
- Inclusion
- Kindness
Timeline
Intern
The Max Collaborative
05.2024 - 06.2024
Intern
Cleveland Metroparks Zoo
05.2023 - 06.2023
Team Member
Mitchells Ice Cream
05.2022 - 10.2023
Babysitter
Families
04.2022 - Current
Bachelor of Arts -
University of Miami