Charlotte Rigogne

• Manages operations including customer service, restaurant maintenance and staff management
• Manages daily team of 10-15 people
• Manages overall ambiance via catering music, lighting, TV/sports channels to audience preferences
• Pitches and executes ideas for events/promotions to increase community engagement
• Distributes nightly earnings to employees by utilizing Excel, Kickfin, and Toast softwares.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

· Provides high quality direct customer service while managing a team of 5 servers at a time

· Problem solves and communicates daily happenings to assist management in operations

· Maintains a leadership style that exemplifies mutual respect, collaboration, and taking initiative

· Trains new employees and provides support as needed