Francisco Cuevas
Sacramento,CA
Summary
Client-focused professional with 22 years of customer service and relationship management experience in fast-paced, high-touch environments. Skilled in leveraging data analysis to drive client retention, optimize service workflows, and support strategic decisions. Proven ability to onboard new clients, manage account details, and resolve issues efficiently while collaborating with cross-functional teams. Highly skilled in CRM & SaaS platforms, multitasking, and building lasting client partnerships.
Overview
22
22
years of professional experience
Work History
Senior Customer Relations Specialist/Hospitality
The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
01.2003 - 02.2025
- Company Overview: Company Overview: NYC & Sacramento
- Delivered tailored service experiences for a diverse client base, maintaining detailed records of preferences and account history.
- Managed complex service issues and escalations, ensuring timely, satisfactory resolutions and maintaining positive client relationships.
- Onboarded VIP and event clients, coordinating with multiple departments to meet individual needs and special requests.
- Utilized CRM and POS systems to track guest interactions, event details, and service metrics.
- Supervised, trained, and mentored new team members in customer service standards and operational procedures.
- Recognized for high customer satisfaction, repeat business development, and award-winning service delivery.
- Company Overview: NYC & Sacramento
Junior Data Analyst
Vonn Tax Agency
01.2007 - 04.2016
- Analyzed client data to identify patterns and support customer retention strategy.
- Generated regular reports and presented findings to management for decision-making.
Education
Bachelor of Science - Psychology
Stony Brook University
01.2012
Skills
- Client Account Support & Maintenance
- Onboarding
- Process Coordination
- CRM, SaaS & Data Management
- Certified Sommmelier
- Extensive Data Analysis Experience
- Cross-Department Collaboration
- Relationship Building & Retention
- Conflict Resolution & Issue Escalation
- Multitasking in Fast-Paced Environments
- Fluent in English, Spanish, Greek, Italian, and Portuguese
Timeline
Junior Data Analyst
Vonn Tax Agency
01.2007 - 04.2016
Senior Customer Relations Specialist/Hospitality
The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
01.2003 - 02.2025
Bachelor of Science - Psychology
Stony Brook University
Similar Profiles
Sophia NashirSophia Nashir
Hostess at Ella Dining Room and BarHostess at Ella Dining Room and Bar
JORDYS QUEVEDOJORDYS QUEVEDO
Bartender at 34 Restaurant and BarBartender at 34 Restaurant and Bar
Hope MichaudHope Michaud
Server/Bartender at Grange Restaurant & BarServer/Bartender at Grange Restaurant & Bar
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Nicole HasanNicole Hasan
Accounts Payable Specialist at Charge EPCAccounts Payable Specialist at Charge EPC