Charlotte Robinson
Riverview,FL
Summary
Dynamic Operations Supervisor with a proven track record at FIS, enhancing team productivity and customer satisfaction through effective operations management and quality assurance. Skilled in fostering employee development and engagement, I have successfully implemented strategies that significantly improved business performance. My expertise in customer relationship management and project management has been pivotal in driving innovation and operational excellence.
Overview
36
36
years of professional experience
Work History
Operations Supervisor
FIS
01.1989 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
Education
No Degree - Business Administration
Hillsborough Community College
Tampa, FLPeople Management - Management
Equifax University
St. Petersburg, FLSkills
- Operations management
- Performance monitoring
- Task delegation
- Team Training
- Employee development
- Customer relations
- Production
- Quality assurance
- Customer relationship management
- Delegation
- Project management
- Employee engagement
Timeline
Operations Supervisor
FIS
01.1989 - Current
No Degree - Business Administration
Hillsborough Community College
People Management - Management
Equifax University