Charlotte Robinson
Hattiesburg,MS
Summary
Dynamic professional with extensive experience at Zaxby's, excelling in food safety and customer service. Proven ability to enhance team performance through effective training and strategic scheduling. Skilled in cash handling and communication, consistently improving operational efficiency and customer satisfaction in fast-paced environments. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxby's
Hattiesburg, Mississippi
02.2021 - 06.2023
- Ensured compliance with food safety standards and company policies in daily operations.
- Supervised daily activities to meet performance, quality, and service expectations.
- Trained new team members on customer service protocols and operational procedures.
- Monitored inventory levels and coordinated restocking to maintain optimal supply.
- Implemented scheduling strategies that enhanced staff efficiency during peak hours.
- Collaborated with management to develop promotional strategies that increased sales.
- Maintained a clean, safe, and organized store environment to improve customer experience.
- Led team meetings focused on performance feedback and goal-setting for continuous improvement.
Customer Service Representative
Maximus
Hattiesburg, Mississippi
12.2020 - 06.2021
- Efficiently resolved customer inquiries across multiple communication channels.
- Utilized CRM software to track client interactions and maintain accurate records.
- Collaborated with team members to streamline service processes and reduce response times.
- Trained new hires on company policies and best practices to enhance team performance.
Retail Sales Associate
Dirt Cheap Store
Hattiesburg, Mississippi
04.2019 - 10.2020
- Facilitated product selection and inquiries, improving customer shopping satisfaction.
- Operated cash register to process transactions accurately and efficiently.
- Maintained store organization and cleanliness, creating a welcoming environment for customers.
- Stocked shelves and managed inventory to ensure optimal product availability.
- Acquired product knowledge quickly, offering informed recommendations to shoppers.
- Greeted customers and assisted with product questions, selections, and purchases.
Education
High School Diploma -
Blair Center Hattiesburg High School
Hattiesburg, MS05.2021
Skills
- Cash handling and cashiering
- Food preparation and production
- Food service and safety
- Kitchen and cleaning experience
- Childcare and toddler care
- Retail sales and customer service
- Communication skills
Certification
- ServSafe
- Driver's License, 10/01/20, 04/30/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Zaxby's
02.2021 - 06.2023
Customer Service Representative
Maximus
12.2020 - 06.2021
Retail Sales Associate
Dirt Cheap Store
04.2019 - 10.2020
High School Diploma -
Blair Center Hattiesburg High School