Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlotte Rogers

Albany,GA

Summary

Proven track record in customer service and problem-solving, demonstrated at companies like Apple. Excelled in conflict resolution and customer relations, enhancing loyalty and satisfaction. Skilled in data entry and critical thinking, adept at turning high-stress situations into positive outcomes. Achieved significant improvements in team performance through effective management and cross-training at Pilot Flying J Truck Care.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Apple
Albany, GA
08.2022 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Teleperformance
Albany, GA
01.2021 - 05.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Manager

Pilot Flying J Truck Care
Albany, GA
01.2018 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Foothill Charter High School
Gainesville, GA
03.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint resolution

Timeline

Customer Service Representative

Apple
08.2022 - 04.2024

Customer Service Representative

Teleperformance
01.2021 - 05.2022

Manager

Pilot Flying J Truck Care
01.2018 - 11.2020

High School Diploma -

Foothill Charter High School
Charlotte Rogers