Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Charlotte Stoy

Novi,MI

Summary

Skilled hardworker with a successful track record in cultivating strong customer service. Enthusiastic team player experienced in directly interfacing with industry customers. Well-versed with academic achievements and involvement in extracurriculars in high school and college levels. Dependable worker committed to achieving reliable, energetic, and consistent results.

Overview

4
4
years of professional experience

Work History

Brand Ambassador

Squad
Bowling Green, OH
12.2024 - 05.2025
  • Currently serving as an ambassador for the college-based app launch on the BGSU campus, Squad.
  • Working with marketing to groups of students, and promoting the app with social media and marketing.
  • Creating content for students about college life, campus, and classes.

Team Trainer

Chick-fil-A
Northville, MI
07.2023 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service to ensure satisfaction.
  • Maximized productivity and efficiency through team collaboration.
  • Achieved promotion to Team Trainer in July 2024, where I trained and guided new team members on all aspects of the Front of House operations.

Brand Representative

Hollister
Novi, MI
07.2021 - 05.2023
  • Worked primarily on the sales floor providing customer service as a Brand Representative.
  • Performed various tasks such as operating cash registers, managing stock room inventory, and handling online orders and customer calls.
  • Worked during peak seasons including Black Friday and the lead up to Christmas, providing excellent service.

Education

High School Diploma -

Novi High School
Novi, MI
05-2023

Some College (No Degree) -

Bowling Green State University
Bowling Green, OH

Skills

  • Team leadership
  • Communication Skills
  • Customer service
  • Time management
  • Collaborative decision-making
  • Content Creation
  • Social Media and Marketing

Accomplishments

  • 2022 Recipient of MIPA at MSU Sparty Award for Journalistic Storytelling
  • BGSU Success Scholarship Recipient
  • Dean's List at BGSU for Fall 2023, Spring 2024, and Fall 2024
  • Serving as VP Panhellenic Delegate for Delta Gamma

Affiliations

  • Varsity Volleyball Athlete - Captain Senior Year (2022)
  • Editor in Chief of High School Yearbook (2022-2023)
  • Volunteer Service with Feed The Need
  • Member of High School Clubs including French Club, Garden Club and Recycling Club

Timeline

Brand Ambassador

Squad
12.2024 - 05.2025

Team Trainer

Chick-fil-A
07.2023 - Current

Brand Representative

Hollister
07.2021 - 05.2023

High School Diploma -

Novi High School

Some College (No Degree) -

Bowling Green State University

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Charlotte Stoy