Charlotte Strehl
Spokane Valley,WA
Overview
1
1
Certification
7
7
years of professional experience
Work History
Owner/Operator
Mumbo Jumbo Apothecary & Gifts
08.2025 - Current
- Utilized point-of-sale systems for transactions, inventory tracking, and sales reporting.
- Developed operational procedures to enhance efficiency and quality of service.
- Managed daily inventory and supply chain processes to ensure availability of products.
- Coordinated marketing strategies to increase brand visibility and attract new customers.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Assessed income and expenses and adapted plans to improve profit levels.
Housing Case Manager
The Way Out Center
08.2024 - 08.2025
- Developed individualized housing plans to address client needs and barriers to stable housing
- Coordinated with community resources to secure supportive services for clients
- Conducted regular assessments to monitor client progress and adjust support strategies
- Facilitated workshops on life skills and financial literacy for program participants
- Built strong relationships with clients, fostering trust and encouraging engagement in housing programs
- Managed case documentation to ensure compliance with organizational policies and funding requirements
Lead Attendant
The Way Out Center
01.2024 - 08.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff in effective service delivery and operational procedures.
- Implemented process improvements that enhanced workflow efficiency within the center.
- Assisted in developing training materials for new attendants, improving onboarding processes.
- Mentored junior staff members on best practices in customer service, enhancing the overall quality of support provided.
Kettle Assistant Operator
The Salvation Army Kettles Division
10.2023 - 01.2024
- Operated kettle equipment efficiently to ensure optimal performance during fundraising campaigns.
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with volunteers to enhance customer engagement and support fundraising goals.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
Center Attendant
The Way Out Center
08.2021 - 10.2023
- Assisted clients in navigating services and resources effectively.
- Coordinated daily activities, ensuring smooth operations within the center.
- Provided support to team members during high-traffic service periods.
- Maintained cleanliness and organization of common areas and facilities.
- Developed training materials to enhance onboarding for new attendants.
Flower Assembly Tech
Phat Panda
02.2022 - 08.2022
- Assembled components efficiently following production schedules and quality standards.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Improved product quality with meticulous attention to detail during assembly processes.
- Inspected parts and assemblies before shipment to customers to verify accuracy.
- Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
Lead Flower Assembly Tech
Phat Panda
08.2019 - 08.2022
- Assembled and tested electronic components for quality assurance and functionality.
- Operated assembly machinery, ensuring adherence to safety protocols and operational standards.
- Trained junior technicians on assembly procedures and equipment use, enhancing team performance.
- Implemented process improvements that reduced assembly time while maintaining product quality.
- Monitored inventory levels of materials used in assembly, coordinating timely restocking as needed.
- Documented assembly processes and maintained records for compliance with industry regulations.
Skills
- Operations management
- Documentation and reporting
- Business planning
- Inventory management
- Order picking and processing
- Customer service
Certification
- Adult First Aid / CPR AED Adult Training - Feb 2024
- Washington State Food Worker Card - May 2024
- Road to renting Facilitator - January 2023
- Certified Peer Counselor Certification - June 2023
- Certified Community Health Worker - March 2025
Timeline
Owner/Operator
Mumbo Jumbo Apothecary & Gifts
08.2025 - Current
Housing Case Manager
The Way Out Center
08.2024 - 08.2025
Lead Attendant
The Way Out Center
01.2024 - 08.2024
Kettle Assistant Operator
The Salvation Army Kettles Division
10.2023 - 01.2024
Flower Assembly Tech
Phat Panda
02.2022 - 08.2022
Center Attendant
The Way Out Center
08.2021 - 10.2023
Lead Flower Assembly Tech
Phat Panda
08.2019 - 08.2022