Summary
Overview
Work History
Education
Skills
Awards And Qualifications
Certification
Timeline
Generic

Charlotte Tansey

Denton

Summary

A highly motivated, results-oriented individual with a strong work ethic seeking a challenging position where former work experience can contribute to the organizations’ goals and objectives, as well as allow me to continue to grow and thrive while doing what is best for clients. Passionate to help clients harness their financial futures by gathering client information, analyzing data and providing appropriate recommendations and impactful consultations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr Client Relationship Specialist

Charles Schwab
03.2022 - Current
  • Assist clients with account openings, transferring assets, money movement, journals and scheduling appointments.
  • Deliver exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive client experiences.
  • Conduct onboarding presentations to financial consultants to strengthen collaboration and enhance partnerships.
  • Additional responsibilities include servicing self directed and managed customer accounts such as Individual, Retirement, Corporate, Trust and Estate Accounts.
  • Assisted management with being point of contact for interns, triaging case management and approving journals and Disco letters.

Sr Client Relationship Specialist

Charles Schwab
02.2018 - Current
  • Excelled in a high paced environment multi-tasking as a dual employee with TD Ameritrade.
  • Built strong relationships with clients, financial consultants and business partners.
  • Navigated complex operational issues with ease, finessed client escalations, maintained branch operations and compliance items, prepared the branch for audits, assisted branch manager with coaching and supervising financial consultants.

Sr Operations Specialist

Charles Schwab
02.2015 - 05.2017
  • Company Overview: Employee Branch & Executive Services
  • Delivered world class customer service to employees and clients.
  • Navigated daily branch operations, provided service and sales assistance to financial consultants including assisting in local branch events.
  • Employee Branch & Executive Services

Sr Partner Support Resolution Manager

Charles Schwab
08.2012 - 02.2015
  • Investigated and resolved high level escalation for internal employees and clients.
  • Reviewed and followed up on client satisfaction surveys, being a resource to coworkers across all departments in the company.

Senior Registered Representative - Stock Plan Services

Charles Schwab
04.2005 - 08.2012
  • Serviced plan participants as a single point of contact from initial account set up through complete exercise process.
  • Educated clients on various types of sophisticated equity awards and execution strategies.
  • Worked with other departments within stock plan to help account operations, restricted award tax sells and other various tasks.

Education

Bachelor of Arts - Sociology, Minor in Psychology

University of Northern Colorado
Greeley, CO
05-1998

Skills

  • Builds strategic partnerships
  • Client relationship management
  • Communication skills
  • Organization
  • Prioritization
  • Time management
  • Creative problem solving
  • Adaptability

Awards And Qualifications

  • Notary Public, California
  • Licenses: 7, 63, 9 & 10

Certification

FINRA license 63,7, 9 & 10

Timeline

Sr Client Relationship Specialist

Charles Schwab
03.2022 - Current

Sr Client Relationship Specialist

Charles Schwab
02.2018 - Current

Sr Operations Specialist

Charles Schwab
02.2015 - 05.2017

Sr Partner Support Resolution Manager

Charles Schwab
08.2012 - 02.2015

Senior Registered Representative - Stock Plan Services

Charles Schwab
04.2005 - 08.2012

Bachelor of Arts - Sociology, Minor in Psychology

University of Northern Colorado

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