Charlotte Tillman
Sport Clips
MONTGOMERY,AL
1
Language
13
years of professional experience
Dedicated cosmetologist with a proven track record in delivering exceptional customer service and fostering strong client relationships. Skilled in problem-solving and active listening, committed to enhancing client satisfaction.
Work History
Comestologist
6 Years 5 Months- Fostered strong client relationships through personalized consultations and tailored styling recommendations.
- Delivered exceptional haircuts and grooming services in a fast-paced environment.
- Mentored junior cosmetologists, providing guidance on techniques and customer service excellence.
- Developed efficient workflows to enhance service delivery during peak hours.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cosmetologist
11 Months- Performed a variety of hair cutting, coloring, and styling techniques to meet diverse client needs.
- Delivered exceptional customer service and personalized consultations to enhance client satisfaction.
- Educated clients on hair care products and services to promote ongoing customer loyalty.
- Maintained cleanliness and organization of workstations and salon environment to ensure safety standards.
- Trained staff on new product lines, enhancing service offerings and client satisfaction.
Customer Service Representative
4 Years 2 Months- Streamlined complaint resolution process, improving response times and customer retention rates.
- Collaborated with cross-functional teams to address customer feedback, driving product improvements and service enhancements.
- Implemented new CRM system features, optimizing workflow and increasing data accuracy for customer interactions.
- Trained new team members on product knowledge and service protocols, fostering a collaborative environment.
- Resolved customer inquiries with effective communication and problem-solving skills.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
High School Diploma
Managing Cosmestologist - Personal And Culinary Services of Beauty
Skills
Licensed cosmetologist
Positive communication
Active listening
Scheduling appointments
Clear communication
Hair styling
Hair coloring techniques
Advanced hair techniques
Client consultation
Languages
Spanish
Limited Working
Timeline
Comestologist
Sport Clips
03.2020 - CurrentRead More
Cosmetologist
Great Clips Hair Salon
02.2018 - 01.2019Read More
Customer Service Representative
APAC Customer Services
01.2014 - 03.2018Read More
The Professional Salon Academy
Managing Cosmestologist from Personal And Culinary Services of Beauty
Read More
Central High School
High School Diploma
Read More