Charlotte Uphoff
Peoria,IL
Summary
Results-driven Security Supervisor with extensive experience at Securitas Security Services USA, adept at enhancing safety protocols and reducing theft incidents through strategic surveillance and risk assessments. Proven ability to lead teams effectively while demonstrating strong conflict de-escalation skills and maintaining high standards of professionalism in high-pressure environments.
Security professional with commitment to maintaining high standards and delivering results. Proven ability to manage security operations, respond to emergencies, and ensure safety of personnel and property. Known for strong team collaboration, adaptability to changing needs, and reliability in all situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Armed Security Officer
State Protection Services
Peoria, IL
06.2025 - Current
- Conducted routine patrols to support safety and security of premises.
- Assisted in monitoring surveillance systems for signs of suspicious activities and potential threats.
- Responded to incidents by following established protocols to maintain order.
- Supported implementation of security measures that improved overall site safety standards.
- Completed and maintained firearms certification according to state laws and organizational standards.
- Applied company policies and procedures consistently across various sites while demonstrating professionalism.
- Collaborated with law enforcement during investigations and emergency situations.
- Maintained accurate logs of daily activities and incident reports for review.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Security Supervisor
Securitas Security Services USA
Bloomington, IL
06.2023 - 07.2025
- Supervised security personnel, ensuring compliance with protocols and operational standards.
- Coordinated daily security operations, including access control and incident response procedures.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions.
- Trained new staff on security policies, emergency procedures, and customer service expectations.
- Conducted regular patrols to deter and detect potential security breaches.
- Collaborated with law enforcement during investigations, providing necessary information and support.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Supervisor
Signal88
St Louis, MO
11.2021 - 05.2023
- Trained new staff on security policies, emergency procedures, and customer service expectations.
- Developed and maintained effective communication with local law enforcement and emergency services.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Reduced incidences of theft and vandalism by conducting thorough risk assessments and implementing strategic security measures.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Supervised team of 12 security personnel during shift.
Education
High School Diploma -
El Paso Gridley Highschool
El Paso, IL12.2020
Skills
- Report writing
- Incident documentation
- Surveillance monitoring
- De-escalation techniques
- Crowd control
- Perimeter security
- Crime prevention
- Conflict de-escalation
- Access control
- Building patrol
- Radio communication
- Vehicle patrol
- Honest and dependable
- Team player
- Reliability
- Incident reporting
- Security camera monitoring
- Theft prevention
- Pattern recognition
Certification
*CPR
*AED
*Perc
Timeline
Armed Security Officer
State Protection Services
06.2025 - Current
Security Supervisor
Securitas Security Services USA
06.2023 - 07.2025
Security Supervisor
Signal88
11.2021 - 05.2023
High School Diploma -
El Paso Gridley Highschool