Charlotte M Encarnacion
Kissimmee,FL
Summary
Dedicated and reliable professional with extensive experience in package handling, customer service, warehouse operations, and logistics. Strong work ethic with the ability to learn quickly, work efficiently in fast-paced environments, and provide excellent customer support. Energetic, respectful, organized, and committed to teamwork and safety.
Overview
16
16
years of professional experience
Work History
Courier
FedEx
06.2016 - Current
- Delivered and picked up packages in a timely and professional manner
- Provided excellent customer service and resolved customer concerns
- Maintained accurate delivery records and followed safety procedures
- Worked efficiently under strict deadlines
Material Handler
FedEx
11.2014 - 06.2016
- Worked on airport ramps loading and unloading aircraft cargo
- Handled warehouse operations and package sorting
- Followed safety and operational procedures in fast-paced environments
- Assisted with inventory movement and shipment organization
Grocery Stocker
Walmart
02.2014 - 11.2014
- Stocked merchandise and organized inventory displays
- Assisted customers and ensured excellent customer service
- Maintained clean and organized work areas
- Ensured shelves were fully stocked and visually appealing
Air Ramp Supervisor
UPS
Carolina, PR
05.2010 - 12.2013
- Supervised daily operations on air ramp, ensuring compliance with safety regulations and operational standards.
- Coordinated arrival and departure schedules for aircraft, optimizing turnaround times and resource allocation.
- Trained and mentored staff on efficient loading/unloading procedures, enhancing team performance and safety awareness.
- Monitored equipment functionality, implementing preventive maintenance to minimize downtime and improve operational efficiency.
- Developed workflow strategies to streamline processes, reducing delays in aircraft servicing and increasing throughput.
- Conducted performance evaluations, providing feedback to enhance employee skills and promote career development.
- Resolved operational issues swiftly, utilizing problem-solving skills to maintain service quality during peak periods.
- Maintained team and operational compliance with all safety regulations.
Education
Bachelor of Arts - Education
Caribbean University
01.2007
High School Diploma - undefined
Angel P. Millán High School
01.2000
Skills
- Customer Service
- Warehouse Operations
- Package Handling
- Fast Learner
- Teamwork
- Organization Skills
- Reliable and Dedicated
- Safety Awareness
- Energetic and Professional
Languages
English
Spanish
Timeline
Courier
FedEx
06.2016 - Current
Material Handler
FedEx
11.2014 - 06.2016
Grocery Stocker
Walmart
02.2014 - 11.2014
Air Ramp Supervisor
UPS
05.2010 - 12.2013
Bachelor of Arts - Education
Caribbean University
High School Diploma - undefined
Angel P. Millán High School